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Voice Portals
and Hosted Services: The Market Reinvents Itself
Service:
Voice Applications
Report
Number: VA01-05VP
Publication Date: August 2001
Number of Pages: 42
Report Price: $2,995 USD
Voice Portals
were once dedicated to providing consumers with information and
commerce opportunities. That is no longer the case, the consumer
model having failed the market is now reinventing itself. Voice
portals are now selling both hosted and packaged voice application
solutions to businesses and service providers; in many cases, in
direct competition with IVR and call center vendors. This report
examines the state of the market, profiles the leading vendors,
and forecasts the revenue potentials.
Table
of Contents
- Executive Summary
- Methodology
- Introduction
- Markets
- Service Provider Market
- Existing Customers
- Paid Service
- Personalization
- Free Service?
- E-Mail
- Enterprise Market
- Call Centers
- Turnkey, Specialized Products are Critical!
- Technologies
- Speech Recognition
- VoiceXML
- Implementation Strategies
- Port
- User
- Airtime
- Full Install
- Forecast
- Company Profiles
- AOL by Phone
- AudioPoint
- BeVocal
- HeyAnita
- Ibasis
- Interactive Telesis
- NetbyTel
- ShopTalk
- Tellme
- Yahoo!
- Conclusion
List of Tables
- Table 1: Service Provider Advantages
- Table 2: Voice Intranet and Voice Extranet Applications
- Table 3: U.S. IVR, Portal Cannibalization, and Voice Portal
Revenue Forecast in $Millions
List of Figures
- Figure 1: Total U.S. Voice Portal and Voice Services Five Year
Revenue Forecast in $Millions
- Figure 2: Voice Portal and Services Market Segments
- Figure 3: Tellme Vertical Products
- Figure 4: Speech Recognition Market Drivers
- Figure 5: Total U.S. Voice Portal and Voice Services Five Year
Revenue Forecast in $Millions
- Figure 6: AudioPoint Profile
- Figure 7: BeVocal Foundation Platform
- Figure 8: Bevocal Network
- Figure 9: BeVocal Profile
- Figure 10: HeyAnita Profile
- Figure 11: Ibasis Customers
- Figure 12: Ibasis Speechport Platform
- Figure 13: How NetbyTel works
- Figure 14: NetbyTel Application
- Figure 15: ShopTalk Framework
- Figure 16: ShopTalk Modules
- Figure 17: Tellme Vertical Products
- Figure 18: Tellme Network
- Figure 19: Tellme Profile
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