US Business VoIP Overview: Optimization Trumps Expansion
Many businesses with existing VoIP capabilities chose to spend 2009 fortifying the proportion of their total voice capabilities dedicated to IP. This was often at the expense of expanding VoIP capabilities to new locations. In-Stat now finds that 41% of businesses with VoIP capability have no legacy TDM voice services, vs. 34% in 2008. 42% of US businesses now have a VoIP solution in at least one location.
Hosted IP services such as IP Centrex and Broadband IP Telephony saw steady growth in 2009, while IP PBX growth was significantly stunted. While there are indications that the economy and high-tech investments are in slow recovery, IP equipment investments are likely to lag other areas.
This report reviews the key factors driving VoIP adoption, the impact of a slowing economy, and the multiple flavors of IP finding roots in the US business market. Survey results of 1,000 decision makers in organizations that have adopted VoIP are reviewed. Line/seat and revenue forecasts through 2013 for Hosted IP Centrex and broadband IP telephony within the US are provided, along with a worldwide IP PBX line forecast.
Global Unified Communications Emerges From the Cloud
The global economic meltdown has clearly left its mark on unified communications. But the future looks bright as unified communications emerges as a service increasing its appeal beyond large corporations. And future technological changes mean islands of unified communications will ultimately become more connected to the outside world.
This report includes the following:
-An examination of how unified communications is currently playing out across market segments as suppliers shift to hosted versions of their platforms. -Discussion of service provider offerings across managed, hosted, and web-based versions of unified communications services. -Identification of key trends associated with SIP trunking and mobile evolution that will impact the future trajectory of unified communications. -Analysis of unified communications responses obtained though In-Stat’s latest survey of business VoIP users. -Unified messaging and voicemail market share analyses covering 2008 and the 1H09. - Five-year regional forecasts for unified messaging, voicemail, and unified communications as both a product and a service.
In-Stat has defined a multi-service business gateway (MSBG) as a small, medium, or branch office device specifically designed to serve multiple primary voice, data, and video communication functions. The MSBG market is comprised of a wide variety of devices, optimized for specific applications, such as secure routing, VoIP gateway and SIP trunking, as well as specialized solutions for the retail and education industries.
This annual update research report provides a review of technology trends and activities in this nearly US$1 billion market segment. The report provides updated statistics on SMB and enterprise branch office sites worldwide, US business survey data, as well as US and global MSBG shipment/revenue forecasts by application.
Business FMC Adoption Remains a Challenge in an Increasingly Mobile World
Fixed mobile convergence (FMC) is viewed differently by many segments of the telecommunications industry. Whether we are talking about transparent hand-offs between cellular and Wi-Fi WLAN networks, or extending IP-PBX capabilities to mobile phones, one thing remains consistent: FMC has had a mixed response from end-users. IT managers, service providers, and integrators may have a good understanding of the benefits FMC provides, but until workers actually use these capabilities, these benefits and associated ROI improvements will go unrealized.
This report updates three years of primary research among business end-users on multiple FMC applications, including dual-mode FMC, twinning, simultaneous ringing, mobile PBX extensions, and find me/follow me VoIP applications. Current and planned adoption of these capabilities is reviewed and contrasted, as well as segmented by size of business, from SOHO to enterprise. Recent activity among industry leaders is reviewed, and 2008–2013 forecasts of worldwide business FMC handset connections and business FMC subscribers are provided. This report provides context to help the reader understand the role of FMC and fixed wireless applications.
True Collaboration Key to Video Conferencing Adoption
The last year has seen further integration of video conferencing as a key element of unified communications and collaboration among businesses. As a result, most solutions require interoperability, involving the use of multiple vendors of hardware, network, and software components. Despite the slow economy, video conferencing is showing signs of life at the high-end among enterprises adopting telepresence and HD solutions, as well as the desktop for individual users. Much of this growth opportunity is driven by collaboration, the availability of supporting bandwidth, and the decreasing appeal of business travel.
This analysis is an update of end-user and decision-maker opinions over the last 12–15 months. It includes an analysis of current video conferencing users; those who have the capability available and choose not to use it; those who have used video conferencing in the past but no longer do so; and current non-users planning to adopt video conferencing in the next 12 months.
Demand for Hosted Business Applications: Part 5—Office Productivity Applications
Adoption Drivers and Inhibitors for, and Satisfaction With, Hosted Office Productivity Applications
Hosted office productivity applications are creating a lot of hype in the market. This PowerPoint deck highlights survey data from In-Stat's March 2008 SaaS survey, examining the adoption drivers and inhibitors for hosted office productivity applications among US business decision-makers.
This report looks at three categories of survey respondents:
1. Adopters: 202 respondents who have a hosted solution implemented and, separately, 74 who planned to do so in 2008. What are the most important benefits of hosted office productivity applications? Who are their providers? What value-added services do they pay for? How satisfied are end-users who currently use hosted apps?
2. 82 respondents who currently use only traditional, installed applications (like Microsoft Office), but indicated an interest in using or trying hosted apps. What type of provider would they turn to for more information? What are the most important benefits of hosted office productivity applications?
3. 443 respondents who currently use only traditional, installed applications who have no interest in hosted apps. What are respondents’ main reasons for disinterest in hosted office productivity applications?
This PowerPoint deck will be helpful for business application providers who currently, or plan to offer a hosted office productivity application solution.
Demand for Hosted Business Applications: Part 3—HRM
Adoption Drivers and Inhibitors, and the Effects of the Recession, on Hosted Human Resources and Talent Management Applications
Third-party hosted business applications are creating a lot of hype in the market. This PowerPoint deck highlights survey data from In-Stat's March 2008 SaaS survey, examining the adoption drivers and inhibitors for hosted human resources/talent management (HRM) applications among US business decision-makers.
This report looks at three categories of survey respondents:
1. 161 respondents who have implemented, or plan to implement a hosted HRM solution. What are the most important benefits of hosted HRM? Who are/will be their hosted HRM providers? What value-added services do they/would they pay for?
2. 38 respondents who have not implemented a hosted HRM solution, but indicated that they are interested in doing so. What type of provider would they turn to for more information? What are the most important benefits of hosted HRM? What effect will the recession have on employing a hosted HRM model?
3. 38 respondents who have no interest in hosted HRM. What is the respondent’s main reason for disinterest in hosted HRM? Will the recession have any effect on employing a hosted HRM model?
This PowerPoint deck will be helpful for business application providers who currently, or plan to offer a hosted HRM solution.
Demand for Hosted Business Applications: Part 4—Web Collaboration Applications
Adoption Drivers and Inhibitors, and the Effects of the Recession, on Hosted Web Collaboration Applications
Third-party hosted business applications are creating a lot of hype in the market. This PowerPoint deck highlights survey data from In-Stat's March 2008 SaaS survey, examining the adoption drivers and inhibitors for hosted Web collaboration apps among US business decision-makers.
This report looks at three categories of survey respondents:
1. 228 respondents who have implemented, or plan to implement a hosted Web collaboration application solution. What are the most important benefits of hosted Web collaboration apps? Who is/will be their hosted Web collaboration apps provider? What value-added services do they/would they pay for?
2. 63 respondents who have not implemented a hosted Web collaboration app solution but indicated that they are interested in doing so. What type of provider would they turn to for more information? What are the most important benefits of hosted Web collaboration apps? What effect will the recession have on employing a hosted Web collaboration app model?
3. 53 respondents who have no interest in hosted Web collaboration apps. What is the respondent’s main reason for their disinterest? Will the recession have any effect on employing a hosted Web collaboration app model?
This PowerPoint deck will be helpful for business application providers who currently, or plan to offer a hosted Web collaboration application solution.
Demand for Hosted Business Applications: Part 2—ERP
Adoption Drivers and Inhibitors, and the Effects of the Recession, on Hosted Enterprise Resource Planning Applications
Third-party hosted business applications are creating a lot of hype in the market. This PowerPoint deck highlights survey data from In-Stat's March 2008 SaaS survey, examining the adoption drivers and inhibitors for hosted enterprise resource planning (ERP) applications among US business decision-makers.
This report looks at three categories of survey respondents:
1. 151 respondents who have implemented, or plan to implement a hosted ERP solution. What are the most important benefits of hosted ERP? Who are/will be their hosted ERP providers? What value-added services do they/would they pay for?
2. 41 respondents who have not implemented a hosted ERP solution, but indicated that they are interested in doing so. What type of provider would they turn to for more information? What are the most important benefits of hosted ERP? What effect will the recession have on employing a hosted ERP model?
3. 67 respondents who have no interest in hosted ERP. What is the respondent’s main reason for disinterest in hosted ERP? Will the recession have any effect on employing a hosted ERP model?
This PowerPoint deck will be helpful for business application providers who currently, or plan to offer a hosted ERP solution.
Demand for Hosted Business Applications: Part 1—CRM
Adoption Drivers and Inhibitors, and the Effects of the Recession, on Hosted Customer Relationship Management Applications
Third-party hosted business applications are creating a lot of hype in the market. This PowerPoint deck highlights survey data from In-Stat's March 2008 SaaS survey, examining the adoption drivers and inhibitors for hosted customer relationship management (CRM) applications among US business decision-makers.
This report looks at three categories of survey respondents:
1. 163 respondents who have implemented, or plan to implement, a hosted CRM solution. What are the most important benefits of hosted CRM? Who are/will be their hosted CRM providers? What value-added services do they/would they pay for?
2. 52 respondents who have not implemented a hosted CRM solution but indicated that they are interested in doing so. What type of provider would they turn to for more information? What are the most important benefits of hosted CRM? What effect will the recession have on employing a hosted CRM model?
3. 55 respondents who have no interest in hosted CRM. What is the respondent’s main reason for disinterest in hosted CRM? Will the recession have any effect on employing a hosted CRM model?
This PowerPoint deck will be helpful for business application providers who currently, or plan to offer a hosted CRM solution.
The term media phone has not yet appeared on most people's radar screens. But that is soon to change. In early 2009, incumbent service providers around the world will rollout media phones in consumer markets. The media phone entry into business markets will not be far behind.
The media phone is a new category of broadband device that combines the power of the PC with the performance of a telephone. The result is an always-on multimedia broadband device that is perfect for accessing online news and weather, viewing videos, and a host of other applications. In-Stat believes that the media phone will complement the PC, TV, and mobile handset, becoming an indispensable 4th screen in the home.
Service providers and IP PBX vendors, alike, are introducing media phones because they add value to traditional voice telephones and related services. This report examines the market for media phones in both the consumer and business markets. It dives into product requirements, as well as critical commercial policy issues. A five-year unit and revenue forecast is presented by geographic region.
