US Business Spending by Size of Business and Vertical: Business IP Communications Services
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Summary
The Microsoft Excel data file provides forecasts of US business IP communications spending for the 2007–2013 period with detailed segmentation by product category, size of business, and vertical market.
Detail is included for:
-Hosted VoIP, Broadband IP Telephony, IP PBX, and TDM PBX.
Forecasts are broken into the following size-of-business segments and sub-segments:
-SOHO business (1 to 4 employee firms and self-employed)
-Small business (5 to 9 employees, 10 to 19 employees, 20 to 49 employees, and 50 to 99 employees)
-Mid-sized business (100 to 249 employees, 250 to 499 employees, and 500 to 999 employees)
-Enterprise (1,000 to 4,999 employees, 5,000 to 9,999 employees, and 10,000 or more employees)
Forecasts are also broken down further into the following vertical markets:
-Utilities
-Manufacturing
-Retail Trade
-Transportation
-Information
-Finance and Insurance
-Professional Services
-Healthcare
-Government
-Other
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Unified Communications Overview by Vertical Industry
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Summary
Unified Communications Overview by Vertical Industry is designed to be used in conjunction with the report titled, Global Unified Communications Emerges From the Cloud, #IN0904352CT, which provides survey findings and forecasts at a total US business level. Unified Communications Overview by Vertical Industry provides specifics for the government, health care, professional services, and education vertical industry segments.
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Business VoIP Overview by Vertical Industry
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Summary
This report is designed to be used in conjunction with the US Business VoIP Overview: Optimization Trumps Expansion, #IN1004350CT, which provides survey findings and forecasts at a total US business level. Business VoIP Overview by Vertical Industry provides specifics by the professional services, education, government, and health care vertical industry segments, with the exception of forecasts, where education is rolled up into government.
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Business VoIP Overview by Size of Business
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Summary
This report is designed to be used in conjunction with US Business VoIP Overview: Optimization Trumps Expansion, #IN1004350CT, which provides survey findings and forecasts at a total US business level. This report, Business VoIP Overview by Size of Business, provides specifics by SOHO, small, mid-sized, and enterprise business segments.
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Unified Communications Overview by Size of Business
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Summary
Unified Communications Overview by Size of Business is designed to be used in conjunction with the report titled Global Unified Communications Emerges From the Cloud, #IN0904352CT, which provides survey findings and forecasts at a total US business level. Unified Communications Overview by Size of Business provides specifics by SOHO, small, mid-sized, and enterprise business segments.
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US Business VoIP Overview: Optimization Trumps Expansion
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Summary
Many businesses with existing VoIP capabilities chose to spend 2009 fortifying the proportion of their total voice capabilities dedicated to IP. This was often at the expense of expanding VoIP capabilities to new locations. In-Stat now finds that 41% of businesses with VoIP capability have no legacy TDM voice services, vs. 34% in 2008. 42% of US businesses now have a VoIP solution in at least one location.
Hosted IP services such as IP Centrex and Broadband IP Telephony saw steady growth in 2009, while IP PBX growth was significantly stunted. While there are indications that the economy and high-tech investments are in slow recovery, IP equipment investments are likely to lag other areas.
This report reviews the key factors driving VoIP adoption, the impact of a slowing economy, and the multiple flavors of IP finding roots in the US business market. Survey results of 1,000 decision makers in organizations that have adopted VoIP are reviewed. Line/seat and revenue forecasts through 2013 for Hosted IP Centrex and broadband IP telephony within the US are provided, along with a worldwide IP PBX line forecast.
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Global Unified Communications Emerges From the Cloud
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Summary
The global economic meltdown has clearly left its mark on unified communications. But the future looks bright as unified communications emerges as a service increasing its appeal beyond large corporations. And future technological changes mean islands of unified communications will ultimately become more connected to the outside world.
This report includes the following:
-An examination of how unified communications is currently playing out across market segments as suppliers shift to hosted versions of their platforms.
-Discussion of service provider offerings across managed, hosted, and web-based versions of unified communications services.
-Identification of key trends associated with SIP trunking and mobile evolution that will impact the future trajectory of unified communications.
-Analysis of unified communications responses obtained though In-Stat’s latest survey of business VoIP users.
-Unified messaging and voicemail market share analyses covering 2008 and the 1H09.
- Five-year regional forecasts for unified messaging, voicemail, and unified communications as both a product and a service.
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Worldwide MSBG Market Update
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Summary
In-Stat has defined a multi-service business gateway (MSBG) as a small, medium, or branch office device specifically designed to serve multiple primary voice, data, and video communication functions. The MSBG market is comprised of a wide variety of devices, optimized for specific applications, such as secure routing, VoIP gateway and SIP trunking, as well as specialized solutions for the retail and education industries.
This annual update research report provides a review of technology trends and activities in this nearly US$1 billion market segment. The report provides updated statistics on SMB and enterprise branch office sites worldwide, US business survey data, as well as US and global MSBG shipment/revenue forecasts by application.
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Business FMC Adoption Remains a Challenge in an Increasingly Mobile World
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Summary
Fixed mobile convergence (FMC) is viewed differently by many segments of the telecommunications industry. Whether we are talking about transparent hand-offs between cellular and Wi-Fi WLAN networks, or extending IP-PBX capabilities to mobile phones, one thing remains consistent: FMC has had a mixed response from end-users. IT managers, service providers, and integrators may have a good understanding of the benefits FMC provides, but until workers actually use these capabilities, these benefits and associated ROI improvements will go unrealized.
This report updates three years of primary research among business end-users on multiple FMC applications, including dual-mode FMC, twinning, simultaneous ringing, mobile PBX extensions, and find me/follow me VoIP applications. Current and planned adoption of these capabilities is reviewed and contrasted, as well as segmented by size of business, from SOHO to enterprise. Recent activity among industry leaders is reviewed, and 2008–2013 forecasts of worldwide business FMC handset connections and business FMC subscribers are provided. This report provides context to help the reader understand the role of FMC and fixed wireless applications.
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True Collaboration Key to Video Conferencing Adoption
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Summary
The last year has seen further integration of video conferencing as a key element of unified communications and collaboration among businesses. As a result, most solutions require interoperability, involving the use of multiple vendors of hardware, network, and software components. Despite the slow economy, video conferencing is showing signs of life at the high-end among enterprises adopting telepresence and HD solutions, as well as the desktop for individual users. Much of this growth opportunity is driven by collaboration, the availability of supporting bandwidth, and the decreasing appeal of business travel.
This analysis is an update of end-user and decision-maker opinions over the last 12–15 months. It includes an analysis of current video conferencing users; those who have the capability available and choose not to use it; those who have used video conferencing in the past but no longer do so; and current non-users planning to adopt video conferencing in the next 12 months.
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Demand for Hosted Business Applications: Part 5—Office Productivity Applications
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Summary
Adoption Drivers and Inhibitors for, and Satisfaction With, Hosted Office Productivity Applications
Hosted office productivity applications are creating a lot of hype in the market. This PowerPoint deck highlights survey data from In-Stat's March 2008 SaaS survey, examining the adoption drivers and inhibitors for hosted office productivity applications among US business decision-makers.
This report looks at three categories of survey respondents:
1. Adopters: 202 respondents who have a hosted solution implemented and, separately, 74 who planned to do so in 2008. What are the most important benefits of hosted office productivity applications? Who are their providers? What value-added services do they pay for? How satisfied are end-users who currently use hosted apps?
2. 82 respondents who currently use only traditional, installed applications (like Microsoft Office), but indicated an interest in using or trying hosted apps. What type of provider would they turn to for more information? What are the most important benefits of hosted office productivity applications?
3. 443 respondents who currently use only traditional, installed applications who have no interest in hosted apps. What are respondents’ main reasons for disinterest in hosted office productivity applications?
This PowerPoint deck will be helpful for business application providers who currently, or plan to offer a hosted office productivity application solution.
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Demand for Hosted Business Applications: Part 3—HRM
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Summary
Adoption Drivers and Inhibitors, and the Effects of the Recession, on Hosted Human Resources and Talent Management Applications
Third-party hosted business applications are creating a lot of hype in the market. This PowerPoint deck highlights survey data from In-Stat's March 2008 SaaS survey, examining the adoption drivers and inhibitors for hosted human resources/talent management (HRM) applications among US business decision-makers.
This report looks at three categories of survey respondents:
1. 161 respondents who have implemented, or plan to implement a hosted HRM solution. What are the most important benefits of hosted HRM? Who are/will be their hosted HRM providers? What value-added services do they/would they pay for?
2. 38 respondents who have not implemented a hosted HRM solution, but indicated that they are interested in doing so. What type of provider would they turn to for more information? What are the most important benefits of hosted HRM? What effect will the recession have on employing a hosted HRM model?
3. 38 respondents who have no interest in hosted HRM. What is the respondent’s main reason for disinterest in hosted HRM? Will the recession have any effect on employing a hosted HRM model?
This PowerPoint deck will be helpful for business application providers who currently, or plan to offer a hosted HRM solution.
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Demand for Hosted Business Applications: Part 4—Web Collaboration Applications
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Summary
Adoption Drivers and Inhibitors, and the Effects of the Recession, on Hosted Web Collaboration Applications
Third-party hosted business applications are creating a lot of hype in the market. This PowerPoint deck highlights survey data from In-Stat's March 2008 SaaS survey, examining the adoption drivers and inhibitors for hosted Web collaboration apps among US business decision-makers.
This report looks at three categories of survey respondents:
1. 228 respondents who have implemented, or plan to implement a hosted Web collaboration application solution. What are the most important benefits of hosted Web collaboration apps? Who is/will be their hosted Web collaboration apps provider? What value-added services do they/would they pay for?
2. 63 respondents who have not implemented a hosted Web collaboration app solution but indicated that they are interested in doing so. What type of provider would they turn to for more information? What are the most important benefits of hosted Web collaboration apps? What effect will the recession have on employing a hosted Web collaboration app model?
3. 53 respondents who have no interest in hosted Web collaboration apps. What is the respondent’s main reason for their disinterest? Will the recession have any effect on employing a hosted Web collaboration app model?
This PowerPoint deck will be helpful for business application providers who currently, or plan to offer a hosted Web collaboration application solution.
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Demand for Hosted Business Applications: Part 2—ERP
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Summary
Adoption Drivers and Inhibitors, and the Effects of the Recession, on Hosted Enterprise Resource Planning Applications
Third-party hosted business applications are creating a lot of hype in the market. This PowerPoint deck highlights survey data from In-Stat's March 2008 SaaS survey, examining the adoption drivers and inhibitors for hosted enterprise resource planning (ERP) applications among US business decision-makers.
This report looks at three categories of survey respondents:
1. 151 respondents who have implemented, or plan to implement a hosted ERP solution. What are the most important benefits of hosted ERP? Who are/will be their hosted ERP providers? What value-added services do they/would they pay for?
2. 41 respondents who have not implemented a hosted ERP solution, but indicated that they are interested in doing so. What type of provider would they turn to for more information? What are the most important benefits of hosted ERP? What effect will the recession have on employing a hosted ERP model?
3. 67 respondents who have no interest in hosted ERP. What is the respondent’s main reason for disinterest in hosted ERP? Will the recession have any effect on employing a hosted ERP model?
This PowerPoint deck will be helpful for business application providers who currently, or plan to offer a hosted ERP solution.
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Demand for Hosted Business Applications: Part 1—CRM
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Summary
Adoption Drivers and Inhibitors, and the Effects of the Recession, on Hosted Customer Relationship Management Applications
Third-party hosted business applications are creating a lot of hype in the market. This PowerPoint deck highlights survey data from In-Stat's March 2008 SaaS survey, examining the adoption drivers and inhibitors for hosted customer relationship management (CRM) applications among US business decision-makers.
This report looks at three categories of survey respondents:
1. 163 respondents who have implemented, or plan to implement, a hosted CRM solution. What are the most important benefits of hosted CRM? Who are/will be their hosted CRM providers? What value-added services do they/would they pay for?
2. 52 respondents who have not implemented a hosted CRM solution but indicated that they are interested in doing so. What type of provider would they turn to for more information? What are the most important benefits of hosted CRM? What effect will the recession have on employing a hosted CRM model?
3. 55 respondents who have no interest in hosted CRM. What is the respondent’s main reason for disinterest in hosted CRM? Will the recession have any effect on employing a hosted CRM model?
This PowerPoint deck will be helpful for business application providers who currently, or plan to offer a hosted CRM solution.
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The Media Phone Has Arrived!
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Summary
The term media phone has not yet appeared on most people's radar screens. But that is soon to change. In early 2009, incumbent service providers around the world will rollout media phones in consumer markets. The media phone entry into business markets will not be far behind.
The media phone is a new category of broadband device that combines the power of the PC with the performance of a telephone. The result is an always-on multimedia broadband device that is perfect for accessing online news and weather, viewing videos, and a host of other applications. In-Stat believes that the media phone will complement the PC, TV, and mobile handset, becoming an indispensable 4th screen in the home.
Service providers and IP PBX vendors, alike, are introducing media phones because they add value to traditional voice telephones and related services. This report examines the market for media phones in both the consumer and business markets. It dives into product requirements, as well as critical commercial policy issues. A five-year unit and revenue forecast is presented by geographic region.
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2008 IP PBX Worldwide Market Update
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Summary
The most current data indicates that overall, the PBX market continues to show growth. Users continue to move to IP PBX platforms, in large part based on good ROIs, coupled with the productivity gains of unified communications, and the increasing benefits associated with SIP's open architecture.
In-Stat estimates that, in 2008, worldwide PBX revenues will grow just under 2%, when compared to 2007. Although the market showed growth in 2008, it is below what was anticipated. The economy is going through a crisis, the likes of which few have seen before, and the PBX market simply can not remain unaffected. In-Stat’s expectation is that for 2009, revenues will be essentially flat, with growth beginning to return in 2010.
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2008 US Business VoIP Overview: Stick to Fundamentals
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Summary
The slowing economy is certain to play a role in the continued deployment of VoIP. While new entrants may be skeptical about spending in order to save, this might not be as much the case among the increasingly sizable base of existing business VoIP users who still have plenty of legacy TDM voice solutions in place. Many of these decision makers are more likely to seek solutions involving less up-front costs, or rock-solid financials than those choosing to abandon further deployment strategies. Only 34% of businesses with VoIP use it exclusively (no TDM). Deployments remain wide-ranging, and despite recent economic slowdowns, growth in all flavors of VoIP is expected to grow at mitigated levels, reaching 74% of all US businesses by 2012.
This report reviews the key factors driving VoIP adoption, the impact of a slowing economy, and the multiple flavors of IP finding roots in the US business market. Survey results of 639 decision makers in organizations that have adopted VoIP are reviewed. Revised line/seat and revenue forecasts through 2012 for Hosted IP Centrex and broadband IP telephony within the US are provided, along with a worldwide IP PBX line.
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IP Phones Worldwide—On the Desk and Beyond
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Summary
Within the business market, corded IP phones remain the standard, and will continue to dominate the enterprise IP phone market throughout the forecast period. However, WLAN and IP DECT phones continue to grow, especially within some specific vertical and geographical markets. This report includes IP phone vendor market shares for 2007 and 1H2008. It also includes a 5-year forecast by phone type.
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The Changing Face of US Video Monitoring
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Summary
Traditionally, video monitoring has its roots in security services, primarily for the purposes of surveillance. The fundamental ability of this technology to provide a continuously updated, real-time visual image of a targeted area, coupled with recording capabilities, has made it a dominant tool in the security sector.
But the face of video monitoring is changing. The same capabilities of video monitoring that have proved so valuable to the security sector are also proving to be valuable when applied to a larger range of business processes. Although security remains the dominant application, this technology is also being applied to a wide variety of other business processes within organizations. In order to gain additional insight into this expansion, In-Stat conducted a survey of 300 users involved in video monitoring, and the results and analysis of this survey is the subject of this report. This report provides insight into:
- Types of video-monitoring applications currently deployed
- Average number of sites being monitored
- Utilization of 2-way audio
- Utilization of face recognition for access control
- Integration of environmental sensor applications with video-monitoring systems
- Types of video-monitoring applications planned for deployment looking forward
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Unified Communications: A Clash of Titans
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Summary
Unified communications (UC) promises a transformation of the business landscape by facilitating closer collaboration among employees, suppliers, and customers. But the revolution also creates seismic industry shifts, as titans like Microsoft, IBM, and Cisco, position themselves for larger shares of the growing unified communications pie.
This report contains an analysis of the current state of UC from both industry and end user perspectives. Vendor strategies and survey results of business decision makers’ current and planned adoption of UC applications are presented. Also included is an updated analysis of market shares of the US and worldwide unified messaging (UM) and traditional voice messaging markets, along with forecasts for each by geographic region through 2012. Forecasts for unified communications products and services across the same time period are also included in the report.
The report demonstrates that UM, a key component of UC, is leading the way with the demise of traditional voice mail on the horizon. Further, the integration of conferencing into the UC framework clearly represents a near term opportunity bring real-time functions into the UC framework and encourage users to change long ingrained communications habits.
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VoIP Performance Management Is Key to Long-Term Success
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Summary
This In-Depth Analysis is an investigative report on the state of performance monitoring and management for voice call quality in Voice-over-IP (VoIP) applications and why performance management is important. It discusses the factors affecting voice quality and provides the differing perspectives from business users, service providers, and systems vendors. Voice quality performance metrics, standards, and interoperability in development, as well as relative vendors' positioning are covered. Finally, a set of recommendations is provided for each of the industry constituents.
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Multi-Service Business Gateway Worldwide Market Update
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Summary
This research is an update to the In-Stat report entitled Multi-Service Business Gateways: Cisco Under Attack, #IN0702852LN, published April 2007, which quantifies the worldwide market for SMB and branch office MSBG devices. It is also an extension of research published in the In-Stat report entitled Applications Define the Multi-Service Business Gateway, #IN0803993WWI, published June 2008, which examines the attitudes and buying behavior toward MSBGs by US businesses operating small, medium, and branch offices.
The research presents a detailed description of varying types of MSBGs, categorizing products into router-based, voice-based, and office-in-a-box MSBG devices. The evolution toward third-generation MSBGs is also examined. The report quantifies the MSBG total available market, 2007 product shipments, and a five year MSBG unit and revenue forecast for the US and global markets.
In-Stat's research has confirmed the overwhelming appeal of multi-service devices by businesses that operate small, medium, and branch offices. In-Stat has also documented evolving technology trends that are creating third-generation MSBGs. Based on this research, In-Stat has concluded that MSBGs will be the means by which future IP communication technology is adopted in the SMBs and branch office market segments.
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Applications Define the MSBG Market
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Summary
The migration of small, medium, and branch offices to IP communication has created a market for devices that serve multiple functions. The availability of third-party application software, off-shore manufacturing, and system-on-chip technology has driven the convergence of the router, Ethernet switch, firewall security, VPN, and VoIP gateway market segments, forming a new product segment that In-Stat named in 2004, the multi-service business gateway (MSBG).
This report traces the development of the MSBG over the past three years. The report identifies major technology trends and equipment suppliers. The MSBG market is analyzed by examining primary applications, such as network connectivity and IP voice communication.
The findings from a primary research survey of US businesses operating SMB or branch offices are presented. The survey focuses on identifying business attitudes toward the use of MSBG devices, as well as assessing future buying behavior.
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Enterprise FMC: A Lot of Activity, But Lagging Demand for Now
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Summary
Fixed mobile convergence (FMC) covers a wide array of solutions that merge the capabilities of mobile and fixed voice networks and devices. While transparent hand-off of active voice calls between cellular and Wi-Fi networks with the use of a dual-mode phone is the generally accepted definition of FMC, simultaneous ringing of cellular and wireline phones, network twinning and mobile PBX extensions and applications are among the growing number of solutions in the FMC family. This analysis discusses current and planned adoption of various FMC solutions and discusses how industry market leaders will not be dissuaded by lagging felt need for FMC solutions on the part of the business community, and will aim to develop compelling solutions that, once experienced, will lead to viral adoption over the next several years. A forecast of cellular/Wi-Fi dual-mode telephone shipments and business subscribers is provided.
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Hosted IP Centrex: A Fragmented and Growing Market
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Summary
The Hosted IP Centrex market continues to show steady growth in the US and worldwide markets. This report provides forecasts for seats in service and revenues for Hosted IP Centrex in the US and worldwide through 2012. The impact of this growth on the TDM Centrex market in the US is also explored and a forecast through 2012 is provided.
Customer expectations and requirements vary widely when considering Hosted IP Centrex solutions, and meeting these needs requires varying levels of expertise on the part of the service providers.
In the US, service providers are staking out their niches from very simple deployments offering customers long distance savings and a variety of feature functions, to very complex deployments managed by service providers as part of comprehensive voice and data integrated offerings. Most are finding that it is difficult to do both effectively and profitably.
This report utilized end user, as well as large sample, primary research to explore the drivers of adoption for hosted IP Centrex solutions and details how service providers are evolving strategies to meet these needs.
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US Businesses Lag in Securing VoIP
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Summary
VoIP comprises a variety of voice solutions, including IP PBX equipment, hosted IP telephony, and broadband IP telephony, as well as collaboration and conferencing products. Regardless of the VoIP solution that is in place or planned, security should be an integral part of an implementation from the beginning.
To assess the trends and spending plans for securing VoIP in business, In-Stat conducted an end-user survey in September 2007.
-Over 80% of the respondents have deployed some type of VoIP solution in their companies.
-Although over 40% of the respondents do not have specific plans for securing VoIP deployments, most have budgets in place.
As businesses extend their IP telephony deployments to locations beyond the LAN, securing the VoIP infrastructure will become increasingly important. Although there continues to be a fair amount of hype around VoIP security, In-Stat believes tracking IP telephony trends is crucial to understanding the demand for VoIP security products and services.
This report update provides VoIP equipment shipment information and end-user survey data including:
-Traditional and IP PBX line shipment forecast, 2006–2011.
-IP Phone forecast by phone type, 2006–2011.
-Data from a survey of 299 IT professionals about their security plans for VoIP technology.
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