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Themes & Trends Analyzed
- Per-company average voice & data wireless spending
- Liability for bill payment & trends in corporate liability
- Primary & secondary wireless providers used
- Satisfaction & intentions to churn
- Market share estimates for wireless carriers in the business
market
- Carriers gained or lost ground, by company size, over
the past two years
- Demand for bundled wireline & wireless services.
- Device choices when selecting wireless providers
- Demand for wireless data (e.g., wireless e-mail, wireless
chat, Location-Based Services (LBS), enterprise applications)
- How organizations develop & manage wide-area wireless
applications
- Use of managed communications services & wireless
integrators
- Device choices & use, for example wireless phones,
PDAs, SmartPhones, wireless WAN PC cards, & the purchase
process for these devices
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2007 Key Findings & Take Aways
| Corporate Liable Plan adoption is accelerating across all size of business |
| Verizon Wireless selected most frequently as primary provider |
| Primary users of T-Mobile & Sprint-Nextel report the greatest propensity to churn |
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| In-Stat also supplements this research with data & insights from our Mobile Business research service |
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| Key selection attributes vary significantly by primary service provider…while little variation correlates to company size |
| Wireless data adoption varies significantly by vertical |
| The most important SLA attribute sought by respondents is network availability |
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