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Voice Portals
and Services Market Reinvents Itself
SCOTTSDALE, Ariz., August 15, 2001
- Having failed at providing consumers with once promising information
and commerce opportunities, the voice portal and services market
is reinventing itself, according to Cahners In-Stat Group (http://www.instat.com).
The high-tech market research firm finds that, in response, voice
portals are now selling both hosted and packaged voice application
solutions to businesses and service providers; in many cases in
direct competition with IVR (Interactive Voice Response) and call
center vendors.
"Many big name portals such as Tellme,
BeVocal, HeyAnita, Audiopoint, and Shoptalk are now focusing their
efforts on the hosted voice model," states Brian
Strachman, Senior Analyst for In-Stat's Voice
Applications Service.
By using cutting edge speech recognition technologies, these companies
are after the traditional IVR market and much more. By voice enabling
a web site, call centers, or any corporate database, these vendors
can save corporations millions of dollars in manpower and administrative
dollars. In-Stat believes that the future lies in both employee
and customer facing applications. "Even in today's uncertain economy,
these companies have strong potential," Says Strachman. "By targeting
a new and viable market, voice portals have reinvented themselves
and will continue to offer innovative ways to communicate with the
Internet via voice."
In-Stat has also found that:
- By both cannibalizing IVR markets
and creating new business, the voice portal and voice services
market will exceed six billion dollars in U.S. revenue.
- Voice portal vendors are licensing
their products as IP (intellectual property.) As this trend continues,
voice portals will begin to license software and hardware in packaged
formats.
- The three potential markets for
voice portals are the enterprise, call center and service provider
markets.
The report, "Voice
Portals and Hosted Services: The Market Reinvents Itself,"(#VA0105VP)
examines the state of the voice portal and services market, profiles
the leading vendors and forecasts revenue potentials for 5 years.
To purchase this report, or for more information, please contact
Courtney McEuen at 916.984.1179;
cmceuen@instat.com. The
report price is $ 2,995 USD.
Cahners In-Stat Group (http://www.instat.com)
covers the full spectrum of digital communications research from
vendor to end-user, providing the analysis and perspective that
allows technology vendors and service providers worldwide to make
more informed business decisions.
In-Stat is a unit of Cahners Business
Information (http://www.cahners.com),
a leading provider of critical information and marketing solutions
to business professionals and a member of the Reed Elsevier plc
group.
For more information,
contact:
Brian
Strachman, Senior Analyst - Voice
Applications
Phone: 480.483.4454
Email: bstrachman@instat.com
Kirsten Skedd,
Marketing Manager
Phone: 480.609.4534
Email: kskedd@instat.com
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