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FOR IMMEDIATE RELEASE
Contact:
Charles Gerlach, Director of Consulting
Email: charles.gerlach@reedbusiness.com; Phone: (312) 224-2674
Elaine Potter, Marketing Coordinator
Email: epotter@reedbusiness.com; Phone: (480) 483-4461
In-Stat Reports 9 % of U.S. Households Now Use a VoIP Telephone Service, Up From 8 % at the End of Q3
SCOTTSDALE, Ariz., March 28, 2007 – Cable operators and Vonage are driving continuing growth in the US residential Voice over Internet Protocol (VoIP) telephone market, according to In-Stat (http://www.in-stat.com). According to data from the high-tech market research firm’s US Residential VoIP Market Tracker service, more than 10.6 million US households now have at least one active VoIP user, up from approximately 9 million households at the end of Q3. The emergence of the cable operators as a dominant market force seems to have slowed the growth of the client-based VoIP market, with only Skype showing gains in this segment during the 4th Quarter.
The firm’s service utilizes a combination of end-user research and market analysis to estimate usage and market share among all of the major service providers, network-based providers such as the cable operators, analog-telephone adapter (ATA)-based services providers such as Vonage and SunRocket, and client-based providers such as Skype, on an ongoing basis. Recent research from the service also revealed that:
- More than 61 % of active residential VoIP users reported that they had discontinued or replaced a traditional (non-VoIP) phone service when they got their VoIP service, including a whopping 76 % of those who use only a network/ATA-based
service like those offered by the cable companies or Vonage.
- Skype’s dominance of the client-based VoIP market has grown as its major competitors in this segment lost active users during the fourth quarter while it continued to show strong growth.
- The ability to bypass international tolls continues to be a big driver of client-based VoIP services, with users of client-based VoIP services reporting that 52 % of their VoIP calls are international long distance while network/ATA-based VoIP users report only 6 % of their calls are international long distance.
- The percentage of residential VoIP users who report that they use their service for business calls either in part or exclusively continues to rise with 51 % reporting that they use the service for both business and personal calls and 4 % reporting they use it exclusively for business calls.
The research, “US Residential Voice-Over IP Market Dynamics and Market Tracker: Market Summary Q4 2006” and “US Residential Voice-Over IP Market Dynamics and Market Tracker: Comprehensive Results and Analysis Q4 2006” track quarterly residential usage of both network/ATA-based (e.g., Vonage, Comcast Digital Voice) and client-based (e.g., Skype, Windows Live Messenger) VoIP services, including subscribers, users, households, and market share (approximately top 20 VoIP service providers overall) through the fourth quarter of 2006. For additional information on the summary and the comprehensive report, please visit: http://www.instat.com/abstracts/voip_tracker2.asp.
About In-Stat’s US Residential Voice-Over IP Market Dynamics and Market Tracker service:
This service relies on a combination of quarterly end-user surveys and ongoing analysis of activities by major VoIP service providers and provides the following benefits:
- Tracks residential usage of both network/ATA-based (e.g., Vonage, AT&T CallVantage) and client-based (e.g., Skype, Windows Live Messenger) VoIP services, including subscribers, users, households, and market share (approximately top 20 VoIP service providers overall)
- Provides quarterly snapshot of usage patterns and trends including number of calls, length of calls, international calling, business versus personal calling, monthly spend, user satisfaction, intent to churn
- Examines trends in current and planned use of VoIP peripherals (e.g., USB phones, wireless headsets, Web cams)
- Includes updates on recent strategic moves by key market participants.
In addition to the subscription service, individual report options are available. For additional information, please contact your regional In-Stat sales representative: http://www.instat.com/sales.asp
Market Research from In-Stat
In-Stat offers a broad range of information resources and analytical assets to technology vendors, service providers, technology professionals, and market specialists worldwide. The company stands alone in its ability to integrate both supply-side and demand-side research methodologies into a single comprehensive view of technology markets and products. This capability relies on a unique ability to cover the entire value chain from engineering-level technology, through equipment, infrastructure, services and end-users.
In-Stat is a strategic segment of the $8 billion Reed Elsevier global information network, with access to an expansive worldwide electronic network, extensive technology databases and well-informed personnel. In-Stat analysts gain exceptional insight into geographic market places and specific technologies within markets such as electronics, cable and wireless. As a member of Reed Business Information, In-Stat is a division of the largest business-to-business publisher in the U.S.
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