Business VoIP: An End-User’s Perspective, 2004

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Report Abstract, Table of Contents, List of Tables, List of Figures

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Business VoIP: An End-User’s Perspective, 2004

Service: Business Data and Managed Services
Report Number: IN0401303BD
Publication Date: November 2004
Number of Pages: 34
Report Price: $2,995 U.S. Dollars
Analyst: Daryl Schoolar

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Abstract
This report examines US business current and future deployment plans for VoIP. Topics covered in this report include type of deployment, such as IP PBX or IP Centrex, service provider selection criteria, and vendor and service provider preferences. This report also contains forecasts by size of business for the number of firms that will use VoIP.

Table of Contents

Executive Summary
Methodology
- Forecasting Techniques
- Structured Research
- Definitions
US Business Market Demographics
Current Usage
Future Deployment Plans
- VoIP Plans: Service Provider
- VoIP Plans: In-House
Current VoIP Users
- Current VoIP Users: Service Provider
- Current VoIP User: In-House
Forecasts
Conclusion

List of Tables

Table 1. Job Function or Title of Survey Respondents
Table 2. Number of Firms - US Business Market, 2003-2008
Table 3. Businesses Currently Using VoIP, by Size of Firm
Table 4. Future VoIP Deployment Plans of Business Currently Not Using VoIP, by Size of Firm
Table 5. VoIP Deployment Timeframe, by Size of Firm
Table 6. Planned VoIP Solution, by Size of Firm
Table 7. Current VoIP Solution, by Size of Firm
Table 8. Current Type of VoIP Deployment, by Size of Firm
Table 9. Type of VoIP Traffic Used, by Size of Firm
Table 10. Current VoIP Users Having Deployed an IP PBX, by Size of Firm
Table 11. Number of US Businesses (in Thousands) Using VoIP by Size of Firm, 2003 - 2008

List of Figures

Figure 1. Percent of US Businesses Using VoIP, 2003 - 2008
Figure 2. Size of Business Breakout for Survey Respondents
Figure 3. Businesses Currently Using VoIP
Figure 4. Future VoIP Deployment Plans of Business Currently Not Using VoIP
Figure 5. VoIP Deployment Timeframe
Figure 6. Planned VoIP Solution
Figure 7. Service Provider Selection Criteria
Figure 8. VoIP Services Businesses Plan to Purchase
Figure 9. Planned VoIP User Perception of Providers Most Able to Provide VoIP Services
Figure 10. Planned VoIP User Perception of Providers Least Able to Provide Services
Figure 11. IP PBX Deployment Timeframe
Figure 12. Type of IP PBX Planned to be Deployed
Figure 13. Planned IP PBX Vendor
Figure 14. Current VoIP Solution
Figure 15. Current Type of VoIP Deployment
Figure 16. Type of VoIP Traffic Used
Figure 17. Service Provider Selection Criteria
Figure 18. VoIP Services Currently Purchased
Figure 19. Current VoIP User Perception of Providers Most Able to Provide VoIP Services
Figure 20. Current VoIP User Perception of Providers Least Able to Provide Services
Figure 21. Current VoIP Users Having Deployed an IP PBX
Figure 22. Type of IP PBX Currently Deployed
Figure 23. IP PBX Vendor

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