You Do It For Me!: Managed Services Trends and Expenditures in the US Business Market

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Report Abstract, Table of Contents, Tables, Figures

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You Do It For Me!: Managed Services Trends and Expenditures in the US Business Market

Service: Business Data and Managed Services
Report Number: IN0401328BD
Publication Date: February 2004
Number of Pages: 51
Report Price: $2,495 U.S. Dollars
Analyst: Daryl Schoolar

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Abstract
IT Departments currently find themselves having to do more and more. LAN and WAN continue to grow in complexity, as these networks are expected to connect an increasing number of end-user devices and sites. Also these networks are supporting more applications than ever. Further complicating their situation is the trend of merging voice and data. That is why more businesses are looking to use outsourced IT and hosting services.

This report contains the results of a survey of over 470 US businesses on their IT needs and plans to outsource. This report also contains five-year forecasts for businesses spending on outsourced services, the number of businesses using outsourced services, and the average annual spending by business size segment on those services.

Table of Contents

Executive Summary
Methodology
- Forecasting Techniques
- Structured Research Sources
- Definitions
US Business Market Demographics
Current and Future IT Challenges
- IT Challenges by Size of Business
Outsourcing
- Current Outsourcing Activities
  - Current Outsourcing Activities by Size of Business
- IT Components to be Outsource
  - IT Components to be Outsource by Size of Business
- Barriers to Outsourcing
  - Barriers to IT Outsourcing by Size of Business
- Benefits to Outsourcing
  - Benefits of IT Outsourcing by Size of US Business
Managed Service Awareness
- Voice
  - Awareness of Managed Voice Services by Size of US Business
- Security
  - Awareness of Managed Security by Size of US Business
- Data Networking
  - Awareness of Managed Data Networking by Size of US Business
- Infrastructure
  - Awareness of Managed Infrastructure by Size of US Business
Managed Services Purchase Intentions
- Current Need
  - Managed Services Most Relevant by Size of US Business
- Purchase Plans
  - Managed Service Most Likely to Purchase in 12 Months by Size of Business
Managed Services Vendor Perception
- Voice
  - Managed Voice Vendors by Size of US Business
- Security
  - Managed Security Vendors by Size of US Business
- Data Networking
  - Managed Data Vendors by Size of US Business
- Infrastructure
  - Managed Infrastructure Vendor by Size of US Business
Forecasts
- Number of US Businesses Outsourcing
  - Number of Businesses Outsourcing by Size of US Business
- Total Spending on Outsourced IT and Hosted Services
  - Total Outsourced IT and Hosted Services Spending by Size of US Businesses
- Average Spending per US Businesses on Outsourced IT and Hosted Services
  - Average Spending on Outsourced IT and Hosted Services by Size of US Business
Conclusion

List of Tables

Table 1. Number of Firms - US Business Market, 2003-2008
Table 2. Current IT Related Business Challenges - by Size of US Business, 2003
Table 3. Future IT Related Business Challenges - by Size of US Business, 2003
Table 4. Current Activities Related to Using 3rd Party Outsourcing - by Size of US Business, 2003
Table 5. IT Components Most Likely to Outsource in Next 12 Months - by Size of US Business, 2003
Table 6. Barriers to IT Outsourcing in the Next 12 Months - by Size of US Business, 2003
Table 7. Benefits of IT Outsourcing - by Size of US Business, 2003
Table 8. Awareness of Managed Voice Services - by Size of US Business, 2003
Table 9. Awareness of Managed Security Services - by Size of US Business, 2003
Table 10. Awareness of Managed Data Networking Services - by Size of US Business, 2003
Table 11. Awareness of Managed Infrastructure Services - by Size of US Business, 2003
Table 12. Managed Services Most Relevant to Current IT Needs - by Size of US Business, 2003
Table 13. Managed Services Most Likely to Purchase in Next 12 Months - by Size of US Business, 2003
Table 14. Vendors Respondents Saw as Most Able to Meet Their Managed Voice Needs - by Size of US Business, 2003
Table 15. Vendors Respondents Would Least Likely Select to Provided Managed Voice - by Size of US Business, 2003
Table 16. Vendors Respondents Saw as Most Able to Meet Their Managed Security Needs- by Size of US Business, 2003
Table 17. Vendors Respondents Would Least Likely Select to Provided Managed Security - by Size of US Business, 2003
Table 18. Vendors Respondents Saw as Most Able to Meet Their Managed Data Networking Needs- by Size of US Business, 2003
Table 19. Vendors Respondents Would Least Likely Select to Provide Managed Data Networking Services - by Size of US Business, 2003
Table 20. Vendors Respondents Saw as Most Able to Meet Their Managed Infrastructure Needs- by Size of US Business, 2003
Table 21. Vendors Respondents Would Least Likely Select to Provide Managed Infrastructure Services - by Size of US Business, 2003
Table 22. Forecasts of Number of US Businesses Using Outsourced IT or Hosted Services, by Size of US Business, 2003-2008
Table 23. Forecast of Total US Businesses Spending on Outsourced IT and Hosted Services by Size of US Business, 2003-2008
Table 24. Forecast of Average Spending by US Businesses on Outsourced IT and Hosted Services by Size of US Businesses, 2003-2008

List of Figures

Figure 1. Number of US Businesses Outsourcing, 2003-2008
Figure 2. Respondents; Roles in IT Decision Making Process
Figure 3. Scope of Respondents' Decision Making Authority
Figure 4. Business Segment Size of Respondents
Figure 5. Respondent Title
Figure 6. Current and Future IT Related Business Challenges - US Businesses, 2003 - Part 1
Figure 7. Current and Future IT Related Business Challenges - US Businesses, 2003 - Part 2
Figure 8. Current Activities Related to Using 3rd Party Outsourcing - US Businesses, 2003
Figure 9. IT Components Most Likely to Outsource in Next 12 Months - US Businesses, 2003 - Part 1
Figure 10. IT Components Most Likely to Outsource in Next 12 Months - US Businesses, 2003 - Part 2
Figure 11. Barriers to IT Outsourcing in the Next 12 Months - US Businesses, 2003
Figure 12. Benefits of IT Outsourcing - US Businesses, 2003
Figure 13. Awareness of Managed Voice Services - US Businesses, 2003
Figure 14. Awareness of Managed Security Services - US Businesses, 2003
Figure 15. Awareness of Managed Data Networking Services - US Businesses, 2003
Figure 16. Awareness of Managed Infrastructure Services - US Businesses, 2003
Figure 17. Managed Services Most Relevant to Current IT Need - US Businesses, 2003
Figure 18. Managed Services Most Likely to Purchase in Next 12 Months - US Businesses, 2003
Figure 19. Vendors Most and Least Likely to Meet Their Managed Voice Needs - US Businesses, 2003
Figure 20. Vendors Most and Least Likely to Meet Their Managed Security Needs - US Businesses, 2003
Figure 21. Vendors Most and Least Likely to Meet Their Managed Data Networking Needs - US Businesses, 2003
Figure 22. Vendors Most and Least Likely to Meet Their Managed Infrastructure Needs - US Businesses, 2003
Figure 23. Forecasts of Number of US Businesses Using Outsourced IT or Hosted Services, 2003-2008
Figure 24. Forecast of Total US Businesses Spending on Outsourced IT and Hosted Services, 2003-2008
Figure 25. Forecast of Average Spending by US Businesses on Outsourced IT and Hosted Services, 2003-2008

In-Stat/MDR (www.instat.com) is a leading provider of actionable market research, market assessments and market forecasts of semiconductor and advanced communications equipment and services. The firm's forecasts, analysis and insights are informed by both a deep technology understanding and a unique research methodology, which examines each segment of the value chain for each market. Technology vendors, service providers, technology professionals and market specialists, worldwide, rely on In-Stat/MDR's tenured, experienced staff and in-depth research to support critical technology, product and success decisions.