IP PBXs: A Market Hitting The Tipping Point

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Report Abstract, Table of Contents, Tables, Figures

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IP PBXs: A Market Hitting The Tipping Point

Service: New Voice Networks & Applications
Report Number: IN0401361CT
Publication Date: May 2004
Number of Pages: 31
Report Price: $2,995 U.S. Dollars
Analyst: Sam Lucero

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Abstract
The market for Private Branch eXchange (PBX) systems—the technology platform that allows businesses to provision a myriad of voice features and functionalities to their employees—is generally considered to be mature and, consequently, slow growing. However, there is a significant transformation of the underlying technology taking place that is creating new opportunities for vendors to rapidly grow revenue. This transformation is a result of a shift away from digital, circuit-switched voice communications toward a convergence of voice and data communications networks, signified by the use of Internet Protocol and packet switching as the underlying communications technology. Consequently, while the growth of the overall PBX market is tied closely to the rate of general economic growth, the replacement market comprised of IP-based systems is expected to grow much faster. Factors driving this growth include operational expenditure and capital expenditure savings on the part of customers, as well as the capability to deploy new productivity-enhancing applications, such as presence management and unified messaging. In-Stat/MDR expects the number of IP lines shipped in PBX systems to grow from 5.5 million in 2003 to 15.9 million by 2008.

Table of Contents

Executive Summary
Methodology
Market Overview
- PBX Segmentation and Definitions
  - Traditional PBX
  - Converged PBX
  - IP PBX
- A Brief History of the PBX
- IP PBX Market Drivers
- IP PBX Market Challenges
Market Trends
- The Fight Between Traditional Enterprise Voice Vendors and Traditional Datacom Vendors
- Disaggregation of the IP PBX Market and Open Source
  - PingTel and the Open Source Model
Market Shares
- 2003 Converged PBX Vendor Market Shares
- 2003 IP PBX Vendor Market Shares
- 2003 Total IP Vendor Market Shares
Market Forecast
- IP Line Shipment Forecast Assumptions
- IP PBX Revenue Forecast Assumptions
Vendor Profiles
- 3Com
- Alcatel
- Avaya
- Cisco Systems
- Inter-Tel
- Mitel Networks
- NEC Unified Communications
- Nortel Networks
- PingTel
- Siemens Enterprise Networks USA
- Shoreline Communications
- Zultys Technologies

List of Tables

Table 1. Vendor Converged PBX Line Market Share-2003
Table 2. Vendor IP PBX Line Market Share-2003
Table 3. Vendor IP Line (Converged PBX and IP PBX combined) Market Share-2003
Table 4. Regional IP Line Distribution-2003
Table 5. Line Shipment Forecast (Traditional PBX, Converged PBX, IP PBX)-2003-2008
Table 6. IP Lines as a Percentage of Total PBX Lines-2003-2008
Table 7. PBX Line ASP
Table 8. Revenue Forecast (Traditional PBX, Converged PBX, IP PBX)-2003-2008
Table 9. IP Line Revenue as a Percentage of Total PBX Revenue-2003-2008

List of Figures

Figure 1. Line Shipment Forecast (Traditional PBX, Converged PBX, IP PBX)-2003-2008
Figure 2. Basic PBX and LAN Network Diagrams
Figure 3. Basic IP-enabled PBX Network Diagram
Figure 4. Basic IP PBX Network Diagram
Figure 5. Vendor Converged PBX Line Market Share-2003
Figure 6. Vendor IP PBX Line Market Share-2003
Figure 7. Vendor IP Line (Converged PBX and IP PBX combined) Market Share-2003
Figure 8. Regional IP Line Distribution-2003
Figure 9. Line Shipment Forecast (Traditional PBX, Converged PBX, IP PBX)-2003-2008
Figure 10. IP Lines as a Percentage of Total PBX Lines-2003-2008
Figure 11. Revenue Forecast (Traditional PBX, Converged PBX, IP PBX)-2003-2008
Figure 12. IP Line Revenue as a Percentage of Total PBX Revenue-2003-2008

In-Stat/MDR (www.instat.com) is a leading provider of actionable market research, market assessments and market forecasts of semiconductor and advanced communications equipment and services. The firm's forecasts, analysis and insights are informed by both a deep technology understanding and a unique research methodology, which examines each segment of the value chain for each market. Technology vendors, service providers, technology professionals and market specialists, worldwide, rely on In-Stat/MDR's tenured, experienced staff and in-depth research to support critical technology, product and success decisions.