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Voice Box: IP Telephony and LAN Convergence in the US Business Market, Part Two: US Middle Market (100 to 999 Employees)

Service: U.S. Business: Mid-Sized Business Market
Report Number: IN0401374MT
Publication Date: December 2004
Number of Pages: 48
Report Price: $3,495 U.S. Dollars
Analyst: Kneko Burney

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Abstract
This report provides forecasts for the number of voice lines used by type, including TDM PBX, IP-enabled, IP telephony, and Centrex. Forecasts for voice network equipment and IP telephony in this market are also included. Data on line use, application and business drivers, voice network requirements, and IP telephony as part of a bundle is presented. Brand and channel data for IP telephony purchases are provided as well.
 

Table of Contents

  • Executive Summary
  • Methodology
    • Forecasting Techniques
    • Definitions
    • Structured Research Sources
      • Voice and Data Networking, 2004 - 12/03
      • Voice and Data Networking, 2004 - 8/04
      • Voice Network Demand Drivers, 2004 - 10/04
  • Middle Market Demographics
    • Number of Firms
    • Number of Employees
    • Work Environments
      • Employment by Primary Location, 2003-2008
    • Number of Locations by Type, 2003-2008
  • Middle Market Voice Networks
    • Examining the Installed Base
      • Types of Voice Networks Currently Used by Size of Business
    • Lines Installed
      • Lines Installed by Type
      • TDM PBX Usage
      • TDM PBX Usage by Size of Business
      • TDM PBX Lines Installed by Size of Business
      • IP-enabled PBX Usage
      • IP-enabled PBX Usage by Size of Business
      • IP-enabled PBX Lines Installed by Size of Business
      • IP Telephony Usage, Year-end 2003
      • IP Telephony Usage, August 2004
      • IP/LAN Telephony Usage by Size of Business
      • IP-Telephony by Size of Business
      • Centrex
    • Voice Networking Equipment Expenditures
    • Wireline Equipment
      • IP Telephony Equipment
  • The Evolution of the Voice Network
    • Application & Business Drivers
      • Impact Applications by Size of Business
    • Business Drivers
      • Impact Factors by Size of Business
    • Voice Network Requirements
      • Functional Requirements
      • Functional Requirements by Size of Business
      • 'Non-technical' Criteria
      • Important 'Non-technical' Criteria by Size of Business
      • Emerging Voice Features
      • "Interesting" Features by Size of Business
      • "Extremely" Interesting Features by Size of Business
    • The IP Voice Bundle
      • IP Telephony Solutions as Part of a Bundle by Size of Business
      • Purchasing an IP PBX Solution by Size of Business
    • Potential IP Telephony Bundle Elements
    • The Small IP Voice Network
  • Top Voice Box Vendors
    • Brands of IP Telephony Solutions in Use
      • IP-enabled PBX Solution(s) Currently Used by Size of Business
  • Voice Box Channels
    • Channels Used to Purchase Networking Solutions
      • General Networking Channels by Size of Business
      • Channel Perceptions
  • Conclusion

List of Tables

  • Table 1. Number of Firms - Middle Market, 2003-2008
  • Table 2. Number of Employees (EMP) - Middle Market, 2003-2008
  • Table 3. Employment (EMP) by Primary Location - Middle Market, 2003-2008
  • Table 4. Number of Locations by Type - Middle Market, 2003-2008
  • Table 5. Types of Voice Networks Currently Used by Size of Business - Middle Market, 2004
  • Table 6. Voice Lines Installed by Type - Middle Market, 2003-2008
  • Table 7. TDM PBX Usage by Size of Business - Middle Market, 2004
  • Table 8. TDM PBX Lines Installed by Size of Business - Middle Market, 2003-2008
  • Table 9. IP-enabled PBX Usage by Size of Business - Middle Market, 2004
  • Table 10. IP-enabled PBX Lines Installed by Size of Business - Middle Market, 2003-2008
  • Table 11. IP/LAN Telephony Usage by Size of Business - Middle Market, 2004
  • Table 12. IP-based PBX Lines Installed by Size of Business - Middle Market, 2004
  • Table 13. Centrex Lines in Use by Size of Business - Middle Market, 2003-2008
  • Table 14. Voice Networking Equipment Expenditures - Middle Market, 2003-2008
  • Table 15. Voice Networking Equipment Expenditures by Type (US $ in Thousands) - Middle Market, 2003-2008
  • Table 16. Wireline Equipment Spending (US $ in Thousands) - Middle Market, 2003-2008
  • Table 17. IP Telephony Equipment Expenditures (US $ in Thousands) -Middle Market 2003-2008
  • Table 18. Applications that have the Most Impact on Networking Requirements by Size of Business - Middle Market, 2004
  • Table 19. Factors that Have Had/Will Have a Significant Impact on the Investment in New Networking Solutions by Size of Business - Middle Market, 2004
  • Table 20. Functional Requirements when Purchasing a Voice Networking System by Size of Business - Middle Market, 2004
  • Table 21. Important 'Non-technical' Criteria when Selecting an IP-based Telephony Vendor by Size of Business - Middle Market, 2004
  • Table 22. "Interested" in Purchasing Features (Sum of 'Extremely,' 'Very,' and 'Somewhat' Interested) by Size of Business - Middle Market, 2004
  • Table 23. "Extremely" Interested in Purchasing Features by Size of Business - Middle Market, 2004
  • Table 24. IP Telephony Solutions as Part of a Bundle by Size of Business - Middle Market, 2004
  • Table 25. Purchasing an IP PBX Solution by Size of Business - Middle Market, 2004
  • Table 26. Brands of IP-enabled PBX Solutions Currently Used by Size of Business - Middle Market, 2004
  • Table 27. Channels Used to Purchase Voice or Data Networking Solutions by Size of Business - Middle Market, 2004
  • Table 28. Purchasing Voice & Data Networking Solutions: Channel Perceptions - Middle Market, 2004

List of Figures

  • Figure 1. Number of Voice Lines/Seats in Use (Millions) - Middle Market, 2003-2008
  • Figure 2. Employment by Primary Location - Middle Market, 2004
  • Figure 3. Types of Voice Networks Currently Used - Middle Market, 2004
  • Figure 4. Voice Lines Installed - Middle Market, 2003-2008
  • Figure 5. Current Use/Plans to Purchase Traditional TDM Voice Solutions - Middle Market, 2004
  • Figure 6. IP-enabled PBX Usage by Size of Business - Middle Market, 2004
  • Figure 7. Interest/ Investment Plans for IP-based PBX Solutions Over the Next 12 Months - Middle Market, 2004
  • Figure 8. Current Use/Plans to Purchase IP/LAN Telephony Solutions - Middle Market, 2004
  • Figure 9. Applications that have the Most Impact on Networking Requirements - Middle Market, 2004
  • Figure 10. Factors that Have Had/Will Have a Significant Impact on the Investment in New Networking Solutions- Middle Market, 2004
  • Figure 11. Functional Requirements When Purchasing a Voice Networking System - Middle Market, 2004
  • Figure 12. Important 'Non-technical' Criteria when Selecting an IP-based Telephony Vendor - Middle Market, 2004
  • Figure 13. "Interested" in Purchasing Networking Features (Sum of 'Extremely,' 'Very,' and 'Somewhat' Interested)
  • Figure 14. IP Telephony Solutions as Part of a Bundle - Middle Market, 2004
  • Figure 15. Product Capabilities or Applications Bundled with IP-PBX Solutions - Middle Market, 2004
  • Figure 16. Interest in Purchasing IP-PBX Phone System for Small Offices - Middle Market, 2004
  • Figure 17. Brands of IP-enabled PBX Solutions Currently Used - Middle Market, 2004
  • Figure 18. Channels Used to Purchase Voice or Data Networking Solutions - Middle Market, 2004

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