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| Share of Wallet?: Telecom Trends and Expenditures
in the US Business Market, Part Three: US Small Businesses (5 to 99 Employees) |
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This report provides detailed market forecasts for
telecom spending in the small business market, as well as the result of a telecom-specific
study completed in July of this year. Data on telcom priorities and investments,
current and preferred telecom providers, and decision-makers’ opinions on VoIP/IP
issues is included. Research on the indirect channels (outside of service providers)
that businesses use to purchase wireline and wireless data services is also presented.
The small business market is a critical segment of the US economy. It is
leading the current economic recovery and is expected to drive expenditure growth
for providers of all types for the next few years. With more than 2 million growing,
changing businesses in this market, it is a diverse and difficult segment to target.
In-Stat/MDR research shows that small business telecom requirements continue to
evolve, as these firms invest in faster Internet access, struggle to address increasing
remote access and mobility needs and explore a variety of lower-cost IP-based
alternatives – broadband, IP VPNs, and VoIP. |
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- Executive Summary
- Methodology
- Forecasting
Techniques
- Definitions
- Structured
Research Sources
- Small Business
Demographics
- Number of Firms
- Number of Employees
- Work Environments
- Employment
by Primary Location, 2003-2008
- Remote and
Mobile Workers
- Remote
and Mobile Workers by Type
- Remote
& Mobile Workers by Size of Business
- Telecom Trends
- Telecom Priorities
and Investments
- The Journey
to IP-Based Communications
- Key Telecom
Providers
- Telecom Expenditures
- Telecom Spending
by Size of Business, 2003-2008
- Allocation
of Telecom Expenditures
- Telecom Spending
by Category
- Wireline Data
Services
- Wireline
Data Services Spending by Type
- Wireless Data
Services
- Wireline Voice
Services
- Wireline Voice
Services Segmented
- Local
- Long Distance
- Domestic
Long Distance
- International
Long Distance
- Wireless Voice
Services
- Wireline Equipment
- Wireless Equipment
- Telecom Indirect
Purchase Channels
- Wireline Data
Services
- Wireline
Data Services Purchase Channels by Size of Business
- Wireless Data
Services
- Wireless
Data Services Purchase Channels by Size of Business
- Conclusion
- Table 1. Number
of Firms - Small Business, 2003-2008
- Table 2. Number
of Employees (EMP) - Small Business, 2003-2008
- Table 3. Employment
(EMP) by Primary Location - Small Business, 2003-2008
- Table 4. Number
of Remote and Mobile Workers by Type - Small Business, 2003-2008
- Table 5. Number
of Remote & Mobile Workers by Size of Business - Small Business,
2003-2008
- Table 6. Telecom
Spending (US $ In Thousands) - Small Business, 2003-2008
- Table 7. Telecom
Spending by Type (US $ In Thousands) - Small Business, 2003-2008
- Table 8. Wireline
Data Services Spending (US $ In Thousands) - Small Business, 2003-2008
- Table 9. Wireline
Data Services Spending by Type (US $ In Thousands) - Small Business,
2003-2008
- Table 10. Wireless
Data Services Spending (US $ In Thousands) - Small Business, 2003-2008
- Table 11. Wireline
Voice Services Spending (US $ In Thousands) - Small Business, 2003-2008
- Table 12. Wireline
Voice Spending by Type (US $ In Thousands) - Small Business, 2003-2008
- Table 13. Local
Voice Services Spending (US $ In Thousands) - Small Business, 2003-2008
- Table 14. Long
Distance Voice Services Spending (US $ In Thousands) - Small Business,
2003-2008
- Table 15. Domestic
Long Distance Voice Services Spending (US $ In Thousands) - Small Business,
2003-2008
- Table 16. International
Long Distance Voice Services Spending (US $ In Thousands) - Small Business,
2003-2008
- Table 17. Wireless
Voice Services Spending (US $ In Thousands) - Small Business, 2003-2008
- Table 18. Wireline
Equipment Spending (US $ In Thousands) - Small Business, 2003-2008
- Table 19. Wireless
Equipment Spending (US $ In Thousands) - Small Business, 2003-2008
- Table 20. Influential
Indirect (non-service provider) Purchase Channels for Wireline Data
Services by Size of Business - Small Business, 2004
- Table 21. Influential
Indirect (non-service provider) Purchase Channels for Wireless Data
Services by Size of Business - Small Business, 2004
- Figure 1. Telecom
Spending (US $ In Billions) - Small Business, 2003-2008
- Figure 2. Employment
by Primary Location - Small Business, 2004
- Figure 3. Number
of Remote and Mobile Workers (In Millions) - Small Business, 2003-2008
- Figure 4. Key Telecom
Priorities and/or Areas of Investment Over the Next Twelve Months -
Small Business, 2004
- Figure 5. Key Telecom
Priorities and/or Areas of Investment Over the Next Twelve Months (continued)
- Small Business, 2004
- Figure 6. Opinions
on Pertinent VoIP/IP Issues (% Agree) - Small Business, 2004
- Figure 7. Current
Providers of Voice, Data, or Managed Services - Small Business, 2004
- Figure 8. Average
Telecom Spending Per Firm by Size of Business (US $ In Thousands) -
Small Business, 2004
- Figure 9. Telecom
Spending Allocation - Small Business, 2003
- Figure 10. Influential
Indirect (non-service provider) Purchase Channels for Wireline Data
Services - Small Business, 2004
- Figure 11. Influential
Indirect (non-service provider) Purchase Channels for Wireless Data
Services - Small Business, 2004
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