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Voice Box: IP Telephony and LAN Convergence in the US Business Market, Part Four: US SOHO Businesses (1 to 4 Employees)

Service: U.S. Business: Small & Home Office Markets
Report Number: IN0401384SH
Publication Date: December 2004
Number of Pages: 45
Report Price: $3,495 U.S. Dollars
Analyst: Kneko Burney

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Abstract
This report provides forecasts for the number of voice lines used by type, including TDM PBX, IP-enabled, IP telephony, and Centrex. Forecasts for voice network equipment and IP telephony in this market are also included. Data on line use, application and business drivers, voice network requirements, and IP telephony as part of a bundle is presented. Brand and channel data for IP telephony purchases are provided as well.
 

Table of Contents

  • Executive Summary
  • Methodology
    • Forecasting Techniques
    • Definitions
    • Structured Research Sources
      • Voice and Data Networking, 2004 - 12/03
      • Voice and Data Networking, 2004 - 8/04
      • Voice Network Demand Drivers, 2004 - 10/04
  • SOHO Business Demographics
    • Number of Firms
    • Number of Employees
    • Work Environments
      • Employment by Primary Location, 2003-2008
    • Number of Locations by Type, 2003-2008
  • SOHO Business Voice Networks
    • Examining the Installed Base
      • Types of Voice Networks Currently Used by Size of Business
    • Lines Installed
      • TDM PBX Usage
      • TDM PBX Usage by Size of Business
      • TDM PBX Lines Installed by Size of Business
      • IP-enabled PBX Usage
      • IP-enabled PBX Usage by Size of Business
      • IP-enabled PBX Lines Installed by Size of Business
      • IP Telephony Usage, Year-end 2003
      • IP Telephony Solutions Usage, August 2004
      • IP Telephony Usage by Size of Business
      • IP-Telephony by Size of Business
      • Centrex
    • Voice Networking Equipment Expenditures
    • Wireline Equipment
      • IP Telephony Equipment
  • The Evolution of the Voice Network
    • Application & Business Drivers
      • Impact Applications by Size of Business
    • Business Drivers
      • Impact Factors by Size of Business
    • Voice Network Requirements
      • Functional Requirements
      • Functional Requirements by Size of Business
      • "Non-technical" Criteria
      • Important 'Non-technical' Criteria by Size of Business
      • Emerging Voice Features
      • "Interesting" Features by Size of Business
      • "Extremely" Interesting Features by Size of Business
    • The IP Voice Bundle
      • IP Telephony Solutions as Part of a Bundle by Size of Business
  • Top Voice Box Vendors
    • Brands of IP Telephony Solutions in Use
  • Voice Box Channels
    • Channels Used to Purchase Networking Solutions
      • General Networking Channels Used by Size of Business
      • Channel Perceptions
  • Conclusion

List of Tables

  • Table 1. Number of Firms - SOHO Businesses, 2003-2008
  • Table 2. Number of Employees (EMP) - SOHO Businesses, 2003-2008
  • Table 3. Employment (EMP) by Primary Location- SOHO Businesses, 2003-2008
  • Table 4. Number of Locations by Type - SOHO Businesses, 2003-2008
  • Table 5. Types of Voice Networks Currently Used by Size of Business - SOHO Businesses, 2004
  • Table 6. Voice Lines Installed by Type- SOHO Businesses, 2003-2008
  • Table 7. TDM PBX Usage by Size of Business - SOHO Businesses, 2004
  • Table 8. TDM PBX Lines Installed by Size of Business - SOHO Businesses, 2003-2008
  • Table 9. IP-enabled PBX Usage by Size of Business - SOHO Businesses, 2004
  • Table 10. IP-enabled PBX Lines Installed by Size of Business - SOHO Businesses, 2003-2008
  • Table 11. IP/LAN Telephony Usage by Size of Business - SOHO Businesses, 2004
  • Table 12. IP-Telephony Lines Installed by Size of Business - SOHO Businesses, 2003-2008
  • Table 13. Centrex Lines Used by Size of Business - SOHO Businesses, 2003-2008
  • Table 14. Voice Networking Equipment Expenditures (US $ in Thousands) - SOHO Businesses, 2003-2008
  • Table 15. Voice Networking Equipment Expenditures by Type (US $ in Thousands) - SOHO Businesses, 2003-2008
  • Table 16. Wireline Equipment Spending (US $ in Thousands) - SOHO Businesses, 2003-2008
  • Table 17. IP Telephony Equipment Expenditures (US $ in Thousands)-SOHO Businesses 2003-2008
  • Table 18. Applications that Have the Most Impact on Networking Requirements by Size of Business - SOHO Businesses, 2004
  • Table 19. Factors that Have Had a Significant Impact on the Investment in New Networking Solutions by Size of Business - SOHO Businesses, 2004
  • Table 20. Functional Requirements when Purchasing a Voice Networking System by Size of Business - SOHO Businesses, 2004
  • Table 21. Important 'Non-technical' Criteria when Selecting an IP-based Telephony Vendor by Size of Business - SOHO Business, 2004
  • Table 22. "Interested" in Purchasing Features (Sum of 'Extremely', 'Very', and 'Somewhat' Interested) by Size of Business - SOHO Businesses, 2004
  • Table 23. "Extremely" Interested in Purchasing Features by Size of Business - SOHO Businesses, 2004
  • Table 24. IP Telephony Solutions as Part of a Bundle by Size of Business - SOHO Businesses, 2004
  • Table 25. Channels Used to Purchase Voice or Data Networking Solutions by Size of Business - SOHO Businesses, 2004
  • Table 26. Purchasing Voice & Data Networking Solutions: Channel Perceptions - SOHO Businesses, 2004

List of Figures

  • Figure 1. Number of Voice Lines/Seats in Use (Millions) - SOHO Businesses, 2004
  • Figure 2. Employment by Primary Location (% of Employees) - SOHO Businesses, 2004
  • Figure 3. Types of Voice Networks Currently Used - SOHO Businesses, 2004
  • Figure 4. Number of Voice Lines/Seats in Use - SOHO Businesses, 2004 (Millions)
  • Figure 5. Current Use/Plans to Purchase Traditional TDM Voice Solutions- SOHO Businesses, 2004
  • Figure 6. Current Use/Plans to Purchase IP-enabled PBX Usage - SOHO Businesses, 2004
  • Figure 7. Interest/ Investment Plans for IP-based PBX Solutions Over the Next Twelve Months - SOHO Businesses, 2004
  • Figure 8. Current Use/Plans to Purchase IP/LAN Telephony Solutions - SOHO Businesses, 2004
  • Figure 9. Applications that Have the Most Impact on Networking Requirements - SOHO Businesses, 2004
  • Figure 10. Factors that Have Had a Significant Impact on the Investment in New Networking Solutions- SOHO Businesses, 2004
  • Figure 11. Functional Requirements When Purchasing a Voice Networking System - SOHO Businesses, 2004
  • Figure 12. Important 'Non-technical' Criteria when Selecting an IP-based Telephony Vendor - SOHO Businesses, 2004
  • Figure 13. "Interested" in Purchasing Networking Features (Sum of 'Extremely', 'Very', and 'Somewhat' Interested) - SOHO Businesses, 2004
  • Figure 14. IP Telephony Solutions as Part of a Bundle - SOHO Businesses, 2004
  • Figure 15. Brands of IP-enabled PBX Solutions Currently Used - SOHO Businesses, 2004
  • Figure 16. Channels Used to Purchase Voice or Data Networking Solutions - SOHO Businesses, 2004

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