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Share of Wallet?: Telecom Trends and Expenditures in the US Financial Services Industry

Service: Vertical Market Deep Dive of U.S. Industry: Financial Services
Report Number: IN0401630DDFS
Publication Date: November 2004
Number of Pages: 26
Report Price: $3,495 U.S. Dollars
Analyst: Stephanie Atkinson

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Abstract
This report takes a deep dive look into the financial service vertical, specifically as it relates to the trends and expenditures in telecom services and equipment. Both wireline and wireless voice and data services, as well as equipment are icluded in this study. Survey data on specific areas such as IP perceptions, critical business problems, investment priorities, and purchasing channels are also provided in this report.
 
 Financial services firms are continuously seeking out new ways to lower transaction costs and are also striving for differentiation via software and financial-specific software solutions. Differentiation in the financial services vertical is critical as competition remains high and mega-financial institutions continue to emerge due to the consolidation that is occurring in the market. With all of this, the finance vertical is well poised for more wireline and wireless spending, especially as it relates to higher bandwidth, secure and redundant networks, robust application networks, and streamlining business processes that are, at many times, costly and paper-intensive.

Table of Contents

  • Executive Summary
  • Methodology
    • Forecasting Techniques
    • Definitions
    • Structured Research Sources
      • Telecom Trends, 2004
  • Finance Market Demographics
    • Number of Firms
    • Number of Employees
  • Telecom Trends
    • Telecom Priorities and Investments
    • The Journey to IP-Based Communications
    • Key Telecom Providers
  • Telecom Expenditures
    • Telecom Spending by Size of Business, 2003-2008
    • Allocation of Telecom Expenditures
      • Telecom Spending by Type
  • Telecom Spending by Category
    • Wireline Data Services
    • Wireless Data Services
    • Wireline Voice Services
    • Wireless Voice Services
    • Wireline Equipment
    • Wireless Equipment
  • Telecom Indirect Purchase Channels
    • Wireline Data Services
      • Wireline Data Services Purchase Channels by Size of Business
    • Wireless Data Services
      • Wireless Data Services Purchase Channels by Size of Business
  • Conclusion

List of Tables

  • Table 1. Area of Responsibility - Finance Decision-makers, 2003
  • Table 2. Number of Firms - Finance, 2003-2008
  • Table 3. Number of Employees - Finance, 2003-2008
  • Table 4. Telecom Spending (US $ in Thousands) - Finance, 2003-2008
  • Table 5. Telecom Spending by Type (US $ in Thousands) - Finance, 2003-2008
  • Table 6. Wireline Data Services Spending (US $ in Thousands) - Finance, 2003-2008
  • Table 7. Wireless Data Services Spending (US $ in Thousands) - Finance, 2003-2008
  • Table 8. Wireline Voice Services Spending (US $ in Thousands) - Finance, 2003-2008
  • Table 9. Wireless Voice Services Spending (US $ in Thousands) - Finance, 2003-2008
  • Table 10. Wireline Equipment Spending (US $ in Thousands) - Finance, 2003-2008
  • Table 11. Wireless Equipment Spending (US $ in Thousands) - Finance, 2003-2008
  • Table 12. Influential Indirect (non-service provider) Purchase Channels for Wireline Data Services by Size of Business (weighted average) - Finance, 2004
  • Table 13. Influential Indirect (non-service provider) Purchase Channels for Wireless Data Services by Size of Business (weighted average) - Finance, 2004

List of Figures

  • Figure 1. Telecom Spending (US $ in Billions) - Finance, 2003-2008
  • Figure 2. Key Telecom Priorities and/or Areas of Investment Over the Next Twelve Months (weighted average) - Finance, 2004
  • Figure 3. Opinions on Pertinent VoIP/IP Issues (% Agree) (weighted average) - Finance, 2004
  • Figure 4. Current Providers of Voice, Data, or Managed Services (weighted average) -Finance, 2004
  • Figure 5. Average Telecom Spending Per Firm by Size of Business (US $ In Thousands) - Finance, 2004
  • Figure 6. Telecom Spending Allocation - Finance, 2004
  • Figure 7. Influential Indirect (non-service provider) Purchase Channels for Wireline Data Services (weighted average) - Finance, 2004
  • Figure 8. Influential Indirect (non-service provider) Purchase Channels for Wireless Data Services (weighted average) - Finance, 2004

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