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| Share of Wallet?: Telecom Trends and
Expenditures in the US Professional Services Industry |
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This report takes a deep dive look at
the trends and expenditures in the professional services vertical.
This vertical includes engineering/consulting, legal service, and
business service firms. Telecom services and equipment is forecast
to 2008 for the total market and for specific size segments, as well
as telecom categories such as wireline voice, wireless voice, wireless
data, wireline data, wireline equipment, and wireless equipment. Other
than the forecasts; spending priorities, critical business challenges,
purchasing channels, and other trending data are provided based on
a recent 2004 survey.
Professional services firms, such as engineering and consulting
firms, are investing more of their telecom budgets on edge connectivity,
wireless and remote access, including “low-end” services, like broadband,
which will put more pressure on major providers (particularly the
incumbents) to offer consistent, and standardize, service offerings
across the varying footprints of these customers. However, these customers
are worth any extra expense, as the professional services market is
expected to spend more than $23 billion on telecom services and equipment
this year, and, by 2008, this is expected to reach $35 billion.
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- Executive Summary
- Methodology
- Forecasting
Techniques
- Definitions
- Structured
Research Sources
- Professional
Services Market Demographics
- Number of Firms
- Number of Employees
- Telecom Trends
- Telecom Priorities
and Investments
- The Journey
to IP-Based Communications
- Key Telecom
Providers
- Telecom Expenditures
- Telecom Spending
by Size of Business, 2003-2008
- Market Forecasts
by Major Group
- Allocation
of Telecom Expenditures
- Telecom Spending
by Category
- Wireline Data
Services
- Wireless Data
Services
- Wireline Voice
Services
- Wireless Voice
Services
- Wireline Equipment
- Wireless Equipment
- Telecom Indirect
Purchase Channels
- Wireline Data
Services
- Wireline
Data Services Purchase Channels by Size of Business
- Wireless Data
Services
- Wireless
Data Services Purchase Channels by Size of Business
- Conclusion
- Table 1. Area of
Responsibility - Professional Services Decision-makers, 2003
- Table 2. Number
of Firms - Professional Services, 2003-2008
- Table 3. Number
of Employees - Professional Services, 2003-2008
- Table 4. Telecom
Spending (US $ in Thousands) - Professional Services, 2003-2008
- Table 5. Telecom
Spending by Major Group (US $ in Thousands) - Professional Services,
2003-2008
- Table 6. Telecom
Spending by Type (US $ in Thousands) - Professional Services, 2003-2008
- Table 7. Wireline
Data Services Spending (US $ in Thousands) - Professional Services,
2003-2008
- Table 8. Wireless
Data Services Spending (US $ in Thousands) - Professional Services,
2003-2008
- Table 9. Wireline
Voice Services Spending (US $ in Thousands) - Professional Services,
2003-2008
- Table 10. Wireless
Voice Services Spending (US $ in Thousands) - Professional Services,
2003-2008
- Table 11. Wireline
Equipment Spending (US $ in Thousands) - Professional Services, 2003-2008
- Table 12. Wireless
Equipment Spending (US $ in Thousands) - Professional Services, 2003-2008
- Table 13. Influential
Indirect (non-service provider) Purchase Channels for Wireline Data
Services by Size of Business (weighted average) - Professional Services,
2004
- Table 14. Influential
Indirect (non-service provider) Purchase Channels for Wireless Data
Services by Size of Business (weighted average) - Professional Services,
2004
- Figure 1. Telecom
Spending (US $ in Billions) - Professional Services, 2003-2008
- Figure 2. Key Telecom
Priorities and/or Areas of Investment Over the Next Twelve Months (weighted
average) - Professional Services, 2004
- Figure 3. Opinions
on Pertinent VoIP/IP Issues (% Agree) (weighted average) - Professional
Services, 2004
- Figure 4. Current
Providers of Voice, Data, or Managed Services (weighted average) -Professional
Services, 2004
- Figure 5. Average
Telecom Spending Per Firm by Size of Business (US $ In Thousands) -
Professional Services, 2004
- Figure 6. Telecom
Spending Allocation - Professional Services, 2004
- Figure 7. Influential
Indirect (non-service provider) Purchase Channels for Wireline Data
Services (weighted average) - Professional Services, 2004
- Figure 8. Influential
Indirect (non-service provider) Purchase Channels for Wireless Data
Services (weighted average) - Professional Services, 2004
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