 |
| Understanding Decision-makers'
and Decision-influencers' Dual Roles in the Implementation of Wireless Data in
the Business Environment |
 |
This study provides companies with information to
help them understand the purchase planning and implementation process for wireless
data in the business environment. This study provides a great level of detail,
looking at decision-makers versus decision-influencers, and current wireless data
users versus planners. It also provides data by company size (i.e., 100 to 249,
250-999, 1,000-9,999, and 10,000+), vertical market, and department (where appropriate).
Issues covered in this study include: mobile workers (percentage and types), wireless
data (WWAN, enterprise wireless LAN and Public WLAN/hotspot services – with
an emphasis on the WWAN) services used, wireless carriers for voice and data,
decision-making process and attributes used in service provider selection, average
employee bills, bill payment methods and usage of contracts (including corporate-liable
and sponsored), demand for other services (e.g. technical support), and for managed
services; and device type usage (e.g. PDAs, notebooks, two-way messaging devices);
current use and plans for wireless data applications on PDAs and notebooks (separately).
It also discusses percentage of IT budgets dedicated to wireless data, and identifies
internal funding sources. A very detailed, 175-chart Powerpoint presentation accompanies
this report.
|
 |
|
|
|
- Executive Summary
- Introduction
- Objectives
- Methodology
- Definitions
- Demographics
- Decision-influencers
- Decision-makers
- Wireless Data
is Becoming an Important Segment of IT Budgets
- Understanding
the Need: Mobile Workers
- Mobile Employee
Communication Methods
- Wireless Data
Solution Implementation Process
- Mobile Devices
- Wireless WAN
Data Services: Barriers and Benefits to Adoption
- Barriers to
Adoption
- Benefits of
Adoption
- Wireless Data
Implementation
- WWAN Implementation
- By Company
Size
- By Industry
- By Department
Type
- Wireless WAN
Data Solutions: Services and Providers
- Wireless Data
Solutions Providers
- Service Providers
- Service Provider
Selection Criteria
- Service Provider
Decision-makers
- Wireless
Data Bills and Liability
- Demand for
Other Services, Including Managed Services
- Enterprise WLANs
- Wireless VoIP
- Public WLANs
- Wireless Data
Applications
- Summary/Conclusions
- Table 1. Wireless
Data as a Percentage of IT Budget, by Company Size
- Table 2. Wireless
Data as a Proportion of IT Budgets, by Vertical Market
- Table 3. Sources
of Wireless Data Funds
- Table 4. Remote
Communication Methods
- Table 5. Decision-makers
are Often Proactive Helpers
- Table 6. Decision-influencers
Work with IT Departments to Get Solutions Put in Place
- Table 7. Mobile
Devices Used (Decision-influencers)
- Table 8. Mobile
Device Usage, by Vertical Market (Decision-influencers)
- Table 9. Decision-influencers:
Barriers to Adoption
- Table 10. Benefits
to Wireless Data Adoption (Decision-influencers)
- Table 11. Geographic
Coverage Requirements (Decision-Influencers)
- Table 12. Wireless
Solutions Providers Used
- Table 13. Planned
Wireless Data Solutions Providers
- Table 14. Wireless
Data Service Provider Decision-makers (IT Managers)
- Table 15. Demand
for Other Services
- Table 16. Managed
Services of Interest
- Table 17. Interest
in Wireless VoIP Capabilities
- Table 18. Wireless
Data Applications Accessed by PDAs
- Table 19. Wireless
Data Applications Access by Notebook Computers
- Table 20. Applications
Accessed Wirelessly by PDAs vs. Notebooks
- Figure 1. Decision-influencer
Job Titles
- Figure 2. Department
or Division Managed
- Figure 3. Decision-makers'
Job Titles
- Figure 4. Wireless
Data as a Proportion of the IT Budget, by Company Size
- Figure 5. Wireless
Data as a Percentage of IT Budgets, by Vertical Market
- Figure 6. Percentage
of Workers that are Mobile, by Department Type
- Figure 7. Types
of Mobile Workers
- Figure 8. Devices
Used for Wireless Data Access (Decision-makers)
- Figure 9. Security
Required by Decision-makers
- Figure 10. Wireless
WAN Data Service Implementation (Decision-makers)
- Figure 11. Wireless
Data Implementation Status, by Company Size (Decision-makers)
- Figure 12. Wireless
Data Implementation Status, by Vertical Market
- Figure 13. Wireless
WAN Data Implementation, by Department (Decision-influencers)
- Figure 14. Wireless
Data Service Providers
- Figure 15. Service
Provider Selection Criteria
- Figure 16. Wireless
Spending Per Employee
- Figure 17. Liability
Shifting Back to Users (Decision-makers)
- Figure 18. Wireless
Data Bill Payment (Decision-influencers)
- Figure 19. Wireless
LAN Implementation
- Figure 20. Interest
in Integrated Wireless LAN/WAN VoIP System
- Figure 21. Public
WLAN (Hotspot) Usage
|
|
|
|
|
