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| Understanding Decision-makers' and Decision-influencers'
Dual Roles in the Implementation of Wireless Data in the Business Environment:
Small Business Addendum |
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This report is an addendum to a recent multi-client
study, Understanding Decision-makers’ and Decision-influencers’ Dual Roles in
the Implementation of Wireless Data in the Business Environment. This addendum
focuses on understanding the small business market – those companies with 5 to
99 employees – regarding their wireless data implementations and future plans.
This study provides a great level of detail, looking at current wireless data
users versus planners. It also provides data by company size (i.e., those with
5 to 9, 10 to 19, and 20 to 99 employees). Issues covered in this report include:
mobile workers, wireless data (WWAN, enterprise wireless LAN and Public LAN/hotspot
services – with an emphasis on the WWAN) services used, usage and plans for wireless
VoIP, carriers subscribed to for wireless voice and data, decision-making process
and attributes used in service provider selection, average bills per employee,
bill payment methods, demand for other services (e.g. technical support); device
type usage (e.g. PDAs, notebooks, two-way messaging devices); and current use
and plans for wireless data applications on PDAs and notebooks (separately). It
also discusses percentage of IT budgets dedicated to wireless data, and identifies
where the funding for wireless data actually comes from within an organization.
A very detailed, 70+-chart Powerpoint presentation accompanies this report, and
contains additional information that is not detailed in this study. |
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- Executive Summary
- Introduction
- Objectives
- Methodology
- Definitions
- Demographics
- Wireless Data
is Becoming an Important Segment of IT Budgets
- Understanding
the Need: Mobile Workers
- Mobile Employee
Communication Methods
- Wireless Data
Solution Implementation Process
- Mobile Devices
- Wireless WAN
Data Services: Barriers and Benefits to Adoption
- Barriers to
Adoption
- Benefits of
Adoption
- WWAN Implementation
- By Company
Size
- By Industry
- Wireless WAN
Data Solutions: Services and Providers
- Wireless Data
Solutions Providers
- Service Providers
- Service
Provider Selection Criteria
- Wireless
Data Bills and Liability
- Demand
for Other Services, Including Managed Services
- Enterprise WLANs
- Wireless VoIP
- Public WLANs
- Wireless Data
Applications
- Summary/Conclusions
- Table 1. Wireless
Data as a Percentage of IT Budget, by Company Size
- Table 2. Sources
of Wireless Data Funds
- Table 3. Small
Businesses Have to be Self-Sufficient to Get Solutions Put in Place
- Table 4. Mobile
Devices Used
- Table 5. Barriers
to Adoption
- Table 6. Benefits
to Wireless Data Adoption
- Table 7. Planned
Wireless Data Solutions Providers
- Table 8. Wireless
Data Service Providers, by Company Size
- Table 9. Demand
for Other Services
- Table 10. Wireless
Data Applications Accessed by PDAs
- Table 11. Applications
Accessed on PDAs, by Company Size
- Table 12. Wireless
Data Applications Accessed by Notebook Computers
- Table 13. Applications
Accessed on Notebooks, by Company Size
- Table 14. Applications
Accessed Wirelessly by PDAs vs. Notebooks
- Figure 1. Decision-makers'
Job Titles
- Figure 2. Wireless
Data as a Proportion of the IT Budget, by Company Size
- Figure 3. Remote
Communications Methods Used by Mobile Workers
- Figure 4. Devices
Used for Wireless Data Access
- Figure 5. Security
Required by Decision-makers
- Figure 6. Wireless
WAN Data Service Implementation
- Figure 7. Wireless
Data Implementation Status, by Company Size
- Figure 8. Wireless
Data Implementation Status, by Vertical Market
- Figure 9. Wireless
WAN Data Solutions Providers Used (Current Users)
- Figure 10. Wireless
Data Service Providers
- Figure 11. Service
Provider Selection Criteria
- Figure 12. Wireless
Spending Per Employee
- Figure 13. Wireless
Data Bill Payment
- Figure 14. Wireless
LAN Implementation
- Figure 15. Wireless
VoIP
- Figure 16. Public
WLAN (Hotspot) Usage
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