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| Integrating into
Tomorrow: Exploring Market Drivers for VoIP and Integrated
Data Services, Multi-Client Study, Part 1: Enterprise
(1000+ Employees) |
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This report provides data
on currently used telecom services in the enterprise
market. Also included is data regarding expected future
use of existing and advanced telecom services, such
as Integrated Access Services (IAS), as well as data
identifying the channels used to purchase these services.
Also explored are the levels of attractiveness of various
services such as VoIP and Dedicated Internet Access,
as well as some of the reasons that enterprises are
not using these new services.
Along with information about what
companies are currently employed as providers of multiple,
or bundled, services, such as wireless voice or data
services, also included is survey data on which other
companies would be considered as providers of such services.
Forecasts on the expected expenditures on IAS in the
enterprise market over the 2004-2009 time period are
presented. The forecasts in this report are broken out
by the following size sub-segments: 1,000 to 4,999 employee
firms, 5,000 to 9,999 employee firms, and 10,000+ employee
firms.
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-
Executive Summary
- Methodology
- Forecasting
Techniques
- Definitions
- Structured
Research Sources
- Integrated
Telecom Services, 11/2004
- Enterprise Market
Demographics
- Number of Firms
- Number of Employees
- Work Environments
- Number
of Locations, 2004-2009
- Number
of Locations per Firm
- Integrating
Today
- Buying Behavior
Integrated Access
- Purchase
Plans for Telecom Services
- Providers
of Integrated Access
- Integrated
Access Providers by Size of Business
- Lines Per
Provider
- Barriers to
Integrated Access
- Barriers
to Integrated Access by Size of Business
- IP-Impacting
Factors
- IP-Impacting
Factors by Size of Business
- Integrating
into Tomorrow
- Attractive
Offer Strategies: IP Voice
- Attractive
Offer Strategies: IP Voice by Size of Business
- The Killer
Strategy: Bundling
- Purchasing
IP Service Bundles with Integrated Access Services by Size of
Business
- Preferred
Manner to Purchase IP Services
- Getting Defensive
with Bundles
- Multi-Service
Customers: AT&T
- Multi-Service
Customers: Verizon Wireless
- Multi-Service
Customers: SBC
- Multi-Service
Customers: Sprint
- Multi-Service
Customers: Verizon (LEC)
- Multi-Service
Customers: Qwest
- Multi-Service
Customers: MCI
- Multi-Service
Customers: IBM Global
- Multi-Service
Customers: BellSouth
- Multi-Service
Customers: Comcast
- Channels to
Market
- Solution Channels
- Solution
Channels by Size of Business
- IP-Influencing
Purchase Channels
- IP-Influencing
Channels by Size of Business
- Integrated Access
Services
- Integrated
Access Services Expenditures by Type
- Conclusion
-
Table 1. Number of Firms Enterprise, 2004-2009
- Table 2. Number
of Employees Enterprise, 2004-2009
- Table 3. Number
of Locations Enterprise, 2004-2009
- Table 4. Locations
per Firm Enterprise, 2004 - 2009
- Table 5. Telecom
Services Purchase Plans Enterprise, 11/2004
- Table 6. Carriers
that Currently Provide Integrated Access Services by Size of Business
Enterprise, 11/2004
- Table 7. Primary
Reasons for not Currently Using Integrated Access Services by Size of
Business Enterprise, 11/2004
- Table 8. What Will
have the Most Influence on the Purchase of New/Additional IP Data Services
over the Next 12 Months by Size of Business Enterprise, 11/2004
- Table 9. Level
of Attractiveness of the Following as it Relates to Increasing Willingness
to Purchase IP-Based Voice Services by Size of Business Enterprise,
11/2004
- Table 10. Purchasing
IP Service Bundles with Integrated Access Services by Size of Business
Enterprise, 11/2004
- Table 11. Preferred
Manner to Purchase IP Services Enterprise, 11/2004
- Table 12. Purchased
a Solution that Included Wireline Data Services by Size of Business
Enterprise, 11/2004
- Table 13. Channels
From Which a Solution that Included Wireline Data Services was Purchased
by Size of Business Enterprise, 11/2004
- Table 14. Channels
that will have a Significant Influence on Purchase of Wireline
Data Services Over the Next 12 Months by Size of Business Enterprise,
11/2004
- Table 15. Integrated
Access Services Expenditures by Type (US $ in Thousands) Enterprise,
2004-2009
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Figure 1. Telecom Services Currently Used Enterprise, 11/2004
- Figure 2. Employment
by Primary Location Enterprise, 11/2004
- Figure 3. Telecom
Services Currently Used Enterprise, 11/2004
- Figure 4. Carriers
that Currently Provide Integrated Access Services Enterprise, 11/2004
- Figure 5. Number
of Integrated Access Connections Currently in Operation Enterprise,
11/2004
- Figure 6. Primary
Reasons for not Currently Using Integrated Access Services Enterprise,
11/2004
- Figure 7. What
Will have the Most Influence on the Purchase of New/Additional IP Data
Services over the Next 12 Months Enterprise, 11/2004
- Figure 8. Level
of Attractiveness of the Following as it Relates to Increasing Willingness
to Purchase IP-Based Voice Services Enterprise, 11/2004
- Figure 9. Preference
to Purchase IP Services Bundled with Integrated Access Enterprise,
11/2004
- Figure 10. Companies
from which Multiple Services are Currently Purchased as Part
of a Bundle Enterprise, 11/2004
- Figure 11. Providers
Seriously Considered for Purchasing Multiple Services by Respondents
that Currently Purchase Multiple Services from AT&T Enterprise,
11/2004
- Figure 12. Providers
Seriously Considered for Purchasing Multiple Services by Respondents
that Currently Purchase Multiple Services from Verizon Wireless
Enterprise, 11/2004
- Figure 13. Providers
Seriously Considered for Purchasing Multiple Services by Respondents
that Currently Purchase Multiple Services from SBC Enterprise,
11/2004
- Figure 14. Providers
Seriously Considered for Purchasing Multiple Services by Respondents
that Currently Purchase Multiple Services from Sprint Enterprise,
11/2004
- Figure 15. Providers
Seriously Considered for Purchasing Multiple Services by Respondents
that Currently Purchase Multiple Services from Verizon (LEC)
Enterprise, 11/2004
- Figure 16. Providers
Seriously Considered for Purchasing Multiple Services by Respondents
that Currently Purchase Multiple Services from Qwest Enterprise,
11/2004
- Figure 17. Providers
Seriously Considered for Purchasing Multiple Services by Respondents
that Currently Purchase Multiple Services from MCI Enterprise,
11/2004
- Figure 18. Providers
Seriously Considered for Purchasing Multiple Services by Respondents
that Currently Purchase Multiple Services from IBM Global Enterprise,
11/2004
- Figure 19. Providers
Seriously Considered for Purchasing Multiple Services by Respondents
that Currently Purchase Multiple Services from BellSouth Enterprise,
11/2004
- Figure 20. Providers
Seriously Considered for Purchasing Multiple Services by Respondents
that Currently Purchase Multiple Services from Comcast Enterprise,
11/2004
- Figure 21. Channels
from which a Solution including Wireline Data Services were Purchased
Enterprise, 11/2004
- Figure 22. Channels
that will have a Significant Influence on Purchase of Wireline
Data Services Over the Next 12 Months Enterprise, 11/2004
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